COVID-19 - Government announced measures to support NDIS Providers

UPDATE: NDIS Price Guide 2019-20 - effective 30th of April 2020

On Thursday the 30th of April, 2020 the NDIA published Price Guides and related resources for the NDIS Price Guide and Support Catalogue 2019–20 effective 30th April 2020. Our audit of the new price catalogue has revealed that the update includes five new Support Items, but contains no other changes.

For the full details regarding what to expect, please review the NDIS Price Guide Updates - 2019/20 article as this includes the latest information available and is being kept up-to-date regularly.


New NDIS Price Guide

On Wednesday the 25th of March, 2020 the NDIA published Price Guides and related resources for the NDIS Price Guide and Support Catalogue 2019–20 effective 25th March 2020. 

For the full details regarding what to expect, please review the NDIS Price Guide Updates - 2019/20 article as this includes the latest information available and is being kept up-to-date regularly.


On Saturday, March 21st, 2020 the Hon Stuart Robert MP, Minister for the National Disability Insurance Scheme (NDIS), announced a series of measures to support NDIS providers through COVID-19. These initiatives represent crucial support for providers in these unprecedented times. The NDIA has advised that the following page will be updated in regards to the implementation of these initiatives: NDIS and disaster response

Please be aware, however, that these measures are still being finalised by those involved and more concrete guidance is required for providers to be able to access and implement these critical support measures. 

For more information regarding our Pandemic Response Plan, please see the following Knowledge Base article: SupportAbility COVID-19 Pandemic Response Action Plan, effective 17th of March 2020

We have had conversations with providers who are currently experiencing close to 50% cancellation rates, and we are only in the preliminary stages of the COVID-19 pandemic. Providing further guidance around how providers are expected to access and implement these crucial support measures is of critical importance.

We would like to assure our SupportAbility subscribers, that as soon as the Government provides further clarity on these matters, that any changes required to the SupportAbility product to allow providers to implement and access these support measures will be our highest priority. 


Proposed support measures

The proposed measures announced by the Hon Stuart Robert MP, Minister for the NDIS include:

  1. Registered NDIS providers may receive a one-month advance payment based on a monthly average supports delivered in the previous three month period – to provide immediate cash flow relief. 

    This support measure is outside the scope of SupportAbility and will likely be fully managed and processed by the NDIA directly.

  2. To cover the additional costs of service delivery for existing supports, a 10 per cent COVID-19 loading will be added to price limits for certain supports for up to six months.

    It is unclear how & when this measure will be and should be implemented by providers.  More guidance is required to clarify:
    1. whether this measure would require providers to claim Supports at a higher value that includes this 10% loading, or if the myplace provider portal will simply remunerate payment requests for these Supports with an additional 10% loading on the claimed value
    2. alternatively, will an amendment to the Price Guide be made to increase the unit price of each of the applicable Supports?
    3. if the myplace provider portal will accept payment requests for Supports with prices that are above the mandated price catalogue limits
    4. the exact list of Support Items in the price catalogue that this 10% loading will apply to, as well as the Claim Types that this 10% loading will apply to
    5. if Service Bookings will need to be adjusted to reflect this
    6. whether new Service Agreements need to be established with participants before this loading can be applied
    7. whether plans will be indexed to accommodate these additional charges to ensure participants do not end up with a reduced capacity to purchase disability supports with their NDIS funding
  3. Additionally, increased flexibility of the NDIA’s cancellation pricing policy will allow providers to charge the full 100 per cent for the price of a cancelled service, and the definition of ‘short notice cancellation’ will also be broadened.

    It is unclear how & when this measure will be and should be implemented by providers.  More guidance is required to clarify:  
    1. Whether this measure would require providers to claim for cancelled supports at 100% of the agreed (service agreement) rate or if the myplace provider portal will simply remunerate payment requests for cancelled supports with an additional 10% loading on the claimed value of 90%. 

      N.B. Since July 2019, the NDIA’s description in the Price Guide of how the myplace provider portal pays for cancelled supports is incorrect when compared to how it actually operates in all evidence we have seen to date.
    2. However, if your organisation wishes to proceed and no longer reduce the price for Cancelled Supports, this may be configured in System Preferences::NDIS to ensure that the value for Cancelled Supports is no longer reduced in SupportAbility. 

      However, as mentioned above, how the myplace provider portal will pay such claims should be confirmed with the NDIA directly as there has not been any concrete guidance from the Minister or the NDIA as to when or how these measures will be implemented, and how providers are expected to comply. 

      N.B. If your organisation has Activities with Cancelled Supports that occurred prior to the 21st of March, 2020 that have not had the Sign Off performed yet, you may wish to action these prior to adjusting this setting. 

      To adjust this setting, navigate to the Settings tab in System Preferences and select the 'Edit' button in the Reduced price percentage for cancellations section: 

      Screen-Shot-1.pngOnce selected, this allows you to adjust the percentage to 100% so that the value of Cancelled Supports is no longer reduced:
      Screen-Shot-2.pngSelect 'Save' and this will be applied to all Activities with a Claim Type of Cancellation from this point forward and any retrospectively that have not had the Activity Sign Off performed yet.

      Further details regarding this can also be found in the Cancellation and "no show" management section of the Finance & NDIS | Preparation article linked below for reference.

We will be monitoring all other updates that arise from this recent announcement and will ensure that we inform providers if any changes need to be made in SupportAbility as a result.

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