Troubleshooting & support
Provides articles to help troubleshoot issues & important system-related information
- How to open CSV files safely with Microsoft Excel
- Logging into SupportAbility
- Resetting my individual password & resolving log in issues
- Assisting another Staff Member to log in and resetting their password
- Fixing outlook email separators
- Staff Training
- Supported web browsers and troubleshooting browser-related issues
- Authorised Customer Representatives
- Third Party Software Integrations
- Considerations when terminating a SupportAbility s​ubscription
- SupportAbility Scheduled Maintenance and Outage Register
- SupportAbility Data Replicas
- Paid Professional Services
- How to fix date formatting issues in an NDIS Bulk Payment Request file
- Record creation and last modified details
- Roster sync issue with android devices - Google calendar not updating
- SupportAbility Training Installations
- How can the direct provision of Disability Support for Older Australians (DSOA) Services be tracked at standard NDIS prices?
- SupportAbility subscription termination process
- SupportAbility Data Logs and Paid Investigations