SupportAbility Scheduled Maintenance and Outage Register

Periodically, scheduled maintenance is required to maintain the SupportAbility Web App and the SupportAbility Mobile App. During this time, the service will be down, usually for a period of between 5 - 60 minutes within a maintenance window timeframe.

Planned outages may also be required in the case of a system upgrade. On occasion, unplanned outages may happen, and in case of such an occurrence, status updates regarding this will be provided below.

Date	Maintenance window Start Time	Maintenance window End Time	Expected Outage Time	Notes
01/07/2025	08:00pm AEST	11:00pm AEST	15 minutes	Upgrade to SupportAbility v9.1 Addition of the 2025/26 NDIS Pricing Arrangements and Price Limits, i.e. '2025/26 NDIS Price Guide - July 1st'
10/10/2024	08:00pm AEDT	11:00pm AEDT	20 minutes	Upgrade to SupportAbility v8.11 Addition of the 2024/25 NDIS Pricing Arrangements and Price Limits v1.3, i.e. '2024/25 NDIS Price Guide - Oct 1st'
28/08/2024	08:00pm AEST	11:00pm AEST	20 minutes	Server Maintenance
03/07/2024	08:00pm AEST	11:00pm AEST	10 minutes	Upgrade to SupportAbility v8.7 Addition of the 2024/25 NDIS Pricing Arrangements and Price Limits, i.e. '2024/25 NDIS Price Guide - July 1st'
25/03/2024	10:00pm AEDT	11:00pm AEDT	1 hour	Upgrade database server
13/02/2024	09:00pm AEDT	11:00pm AEDT	Up to 5 minutes	Upgrade to SupportAbility v8.3.3 Addition of the 2023/24 NDIS Pricing Arrangements and Price Limits, i.e. '2023/24 NDIS Price Guide - Jan 1st'
03/10/2023	08:00pm AEDT	10:00pm AEDT	10 minutes	Server Maintenance
29/06/2023	08:00pm AEST	10:00pm AEST	10 minutes	Upgrade to SupportAbility v7.28.7 Addition of the 2023/24 NDIS Pricing Arrangements and Price Limits i.e. '2023/24 NDIS Price Guide - July 1st'
03/04/2023	08:00pm AEST	10:00pm AEST		Upgrade to SupportAbility v7.28 Layout changes to the Staff section of the Activity record Additional Portions added Various bug fixes
09/03/2023	09:00pm AEDT	10:00pm AEDT	Up to 5 minutes	Server Maintenance
01/02/2023	09:00pm AEDT	09:30pm AEDT	Up to 2 minutes	Server Maintenance
16/01/2023	10:00pm AEDT	11:59pm AEDT	Up to 10 minutes	Rotation of database server credentials
17/11/2022	09:00pm AEDT	11:00pm AEDT	Up to 20 minutes	Server Maintenance
06/10/2022	09:00pm AEDT	11:00pm AEDT		Upgrade to SupportAbility v7.27 Addition of the 2022/23 NDIS Pricing Arrangements and Price Limits October 1st update i.e. '2022/23 NDIS Price Guide - October 1st'
30/06/2022	08:00pm AEST	10:00pm AEST		Upgrade to SupportAbility v7.24 Addition of the 2022/23 NDIS Pricing Arrangements and Price Limits i.e. '2022/23 NDIS Price Guide - July 1st'
05/04/2022	08:00pm AEST	11:00pm AEST		Upgrade to SupportAbility v7.21: Changes to Journals Option to view NDIS Direct Client Funding Utilisation in Hours or Dollars for the relevant Support Item Budgets
03/02/2022	09:00pm AEDT	04/02/2022 12:00am AEDT		Server Maintenance
13/01/2022	09:00pm AEDT *7:00 pm AWST for providers in WA	10:00pm AEDT	Up to 5 minutes	Upgrade to SupportAbility v7.19.6: Addition of the NDIS Pricing Arrangements and Price Limits 2021-22 - effective 1 January 2022
23/11/2021	09:00pm AEDT	10:00pm AEDT		All SupportAbility installations will be offline for a period of 30 minutes within this time period for the purpose of: Server Maintenance Upgrade to SupportAbility v7.18 - greater billing flexibility after Activity Sign Off
04/10/2021	09:00pm AEDT	10:00pm AEDT		Upgrade to SupportAbility v7.16 Internal framework and infrastructure upgrades
29/09/2021	03:55pm AEST	04:00pm AEST		Unplanned outage for five minutes
09/09/2021	10:00pm AEST	11:00pm AEST		Server Maintenance
27/08/2021	11:40am AEST	11:45am AEST		Unplanned outage within this window for two minutes, required to address critical performance issues
29/07/2021	7:00pm AEST *9:00pm AEST for providers in WA	30/07/2021 12:00am AEST	Up to 5 minutes	Upgrade to SupportAbility v7.12 Additional features to assist providers with greater billing flexibility
05/07/2021	7:00pm AEST *9:00pm AEST for providers in WA	06/07/2021 12:00am AEST	Up to 15 minutes	Upgrade to SupportAbility v7.11 Addition of the 2021/22 NDIS Pricing Arrangements and Price Limits i.e. '2021/22 - July 1st NDIS Price Guide'
22/06/2021	7:00pm AEST *9:00pm AEST for providers in WA	23/06/2021 12:00am AEST	Up to 15 minutes	Upgrade to SupportAbility v7.10 New Direct Invoice edit screen
04/03/2021	9:00pm AEDT	05/03/2021 12:00am AEDT	Up to 15 minutes	Upgrade to SupportAbility v7.5.8 '2020/21 - March 1st’ NDIS Price Guide addition
22/02/2021	9:00pm AEDT	23/02/2021 12:00 am AEDT	Up to 30 minutes	Upgrade to SupportAbility v7.5 Staff Hours Report export Updated Client List exports Add Site/Service access modal in Staff Accounts
01/02/2021	9:00pm AEDT	02/02/2021 12:00 am AEDT	Up to 30 minutes	Upgrade to SupportAbility v7.4 Internal system upgrades
30/11/2020	8:00pm AEDT *9:00pm AEDT for providers in WA	01/12/2020 12:00 am AEDT	Up to 15 minutes	Upgrade to SupportAbility v7.2 '2020/21 - December 1st’ NDIS Price Guide addition NDIS Budget Utilisation Report
27/10/2020	9:00pm AEDT	9:30pm AEDT		Server Maintenance
08/10/2020	8:00pm AEDT *9:00pm AEDT for providers in WA	09/10/2020 12:00 am AEDT	Up to 15 minutes	Upgrade to SupportAbility v7 BPR Claim Status Enhancements
04/08/2020	9:00pm AEST	05/08/2020 12:00am AEST	Up to 30 minutes	Server Maintenance
30/06/2020	8:00pm AEST	01/07/2020 12:00am AEST		Upgrade to SupportAbility v6.19 2020/21 NDIS Price Guide addition
18/02/2020	8:00pm AEDT	19/02/2020 12:00am AEDT		Upgrade to SupportAbility v6.15
14/01/2020	9:00pm AEDT	15/01/2020 12:00am AEDT		Server Maintenance
22/10/2019	8:00pm AEDT	23/10/2019 12:00am AEDT	Up to 60 minutes	Upgrade to SupportAbility v6.11
13/08/2019	8:00pm AEST	14/08/2019 12:00am AEST		Server Maintenance
09/07/2019	6:00pm AEST	09/07/2019 11:00pm AEST	Up to 60 minutes	Upgrade to SupportAbility v6.6 Part one - 2019/20 NDIS Price Guide addition
11/06/2019	8:00pm AEST	12/06/2019 12.00 am AEST		Server Maintenance
17/02/2019	9:00pm AEDT	17/02/2019 11:00 pm AEDT	Up to 60 minutes	Upgrade to SupportAbility v6.0 2018/19 NDIS Price Guide - February Update addition
27/12/2018	6.00pm AEDT	28/12/2018 1:00 am AEDT		Server Maintenance
30/08/2018	9:00pm AEST	31/08/2018 1:00 am AEST		Server Maintenance
28/06/2018	8:00pm AEST	29/06/2018 6:00 am AEST	Up to 60 minutes	Upgrade to SupportAbility v5.5 2018/19 NDIS Price Guide addition
14/06/2018	9:00pm AEST	15/06/2018 1:00 am AEST		Server Maintenance
31/10/2017	9:00pm AEDT	31/10/2017 11:00 pm AEDT		Server Maintenance