SupportAbility Scheduled Maintenance and Outage Register

Periodically, scheduled maintenance is required to maintain the SupportAbility product where the service will be down for a specific timeframe and planned outages may be required in the case of a system upgrade. On occasion, unplanned outages may occur for which status updates are provided below. 

Date Start Time End Time Notes
13/01/2022 09:00pm AEDT
*7:00 pm AWST for 
providers in WA
 10:00pm AEDT
An outage of up to 5 minutes is expected		 Upgrade to SupportAbility v7.19.6:
  • Addition of the NDIS Pricing Arrangements and Price Limits 2021-22 - effective 1 January 2022
23/11/2021 09:00pm AEDT 10:00pm AEDT All SupportAbility installations will be offline for a period of 30 minutes within this time period for the purpose of:
  • Server Maintenance
  • Upgrade to SupportAbility v7.18 - greater billing flexibility after Activity Sign Off
04/10/2021 09:00pm AEDT 10:00pm AEDT Upgrade to SupportAbility v7.16
  • Internal framework and infrastructure upgrades
29/09/2021 03:55pm AEST 04:00pm AEST Unplanned outage for five minutes
09/09/2021 10:00pm AEST 11:00pm AEST Server Maintenance
27/08/2021 11:40am AEST 11:45am AEST Unplanned outage within this window for two minutes, required to address critical performance issues
29/07/2021 7:00pm AEST
*9:00pm AEST for 
providers in WA 		30/07/2021
12:00 am AEST
An outage of up to 5 minutes is expected 		Upgrade to SupportAbility v7.12
  • Additional features to assist providers with greater billing flexibility
05/07/2021 7:00pm AEST
*9:00pm AEST for 
providers in WA 		06/07/2021
12:00 am AEST
An outage of up to 15 minutes is expected 		Upgrade to SupportAbility v7.11
  • Addition of the 2021/22 NDIS Pricing Arrangements and Price Limits i.e. '2021/22 - July 1st NDIS Price Guide'
22/06/2021 7:00pm AEST
*9:00pm AEST for 
providers in WA
23/06/2021
12:00 am AEST
An outage of up to 15 minutes is expected
Upgrade to SupportAbility v7.10
  • New Direct Invoice edit screen
04/03/2021 9:00pm AEDT 05/03/2021
12:00 am AEDT
An outage of up to 15 minutes is expected 		Upgrade to SupportAbility v7.5.8
  • '2020/21 - March 1st’ NDIS Price Guide addition
22/02/2021 9:00pm AEDT 23/02/2021
12:00 am AEDT
An outage of up to 30 minutes is expected 		Upgrade to SupportAbility v7.5
  • Staff Hours Report export
  • Updated Client List exports
  • Add Site/Service access modal in Staff Accounts
01/02/2021 9:00pm AEDT  02/02/2021
12:00 am AEDT
An outage of up to 30 minutes is expected 		Upgrade to SupportAbility v7.4
  • Internal system upgrades
30/11/2020

8:00pm AEDT
*9:00pm AEDT for 
providers in WA 		01/12/2020
12:00 am AEDT
An outage of up to 15 minutes is expected 		Upgrade to SupportAbility v7.2 
  • '2020/21 - December 1st’ NDIS Price Guide addition
  • NDIS Budget Utilisation Report 
27/10/2020 9:00pm AEDT 9:30pm AEDT Server Maintenance
08/10/2020 8:00pm AEDT
*9:00pm AEDT for
providers in WA 		09/10/2020
12:00 am AEDT
An outage of up to 15 minutes is expected 		Upgrade to SupportAbility v7
  • BPR Claim Status Enhancements
04/08/2020 9:00pm AEST 05/08/2020
12:00 am AEST
An outage of up to 30 minutes is expected 		Server Maintenance
30/06/2020 8:00pm AEST 01/07/2020
12:00 am AEST 		Upgrade to SupportAbility v6.19  
  • 2020/21 NDIS Price Guide addition
18/02/2020


8:00pm AEDT 19/02/2020
12:00 am AEDT
Upgrade to SupportAbility v6.15
14/01/2020 9:00pm AEDT 15/01/2020
12:00 am AEDT
Server Maintenance
22/10/2019 8:00pm AEDT 23/10/2019
12:00am AEDT
An outage of up to 60 minutes is expected
   		Upgrade to SupportAbility v6.11
13/08/2019 8:00pm AEST 14/08/2019 
12:00 am AEST
Server Maintenance
09/07/2019 6:00pm AEST 09/07/2019 
11:00 pm AEST 
An outage of up to 60 minutes is expected
Upgrade to SupportAbility v6.6  
  • Part one - 2019/20 NDIS Price Guide addition
11/06/2019 8:00pm AEST 12/06/2019
12.00 am AEST 		Server Maintenance
17/02/2019 9:00pm AEDT 17/02/2019
11:00 pm AEDT
An outage of up to 60 minutes is expected
Upgrade to SupportAbility v6.0
  • 2018/19 NDIS Price Guide - February Update addition
27/12/2018 6.00pm AEDT 28/12/2018
1:00 am AEDT 		Server Maintenance

30/08/2018 9:00pm AEST 31/08/2018
1:00 am AEST 
Server Maintenance
28/06/2018 8:00pm AEST 29/06/2018
6:00 am AEST 
An outage of up to 60 minutes is expected
Upgrade to SupportAbility v5.5 
  • 2018/19 NDIS Price Guide addition 
14/06/2018 9:00pm AEST 15/06/2018
1:00 am AEST  
Server Maintenance
31/10/2017 9:00pm AEDT 31/10/2017
11:00 pm AEDT 		Server Maintenance

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