SupportAbility Scheduled Maintenance and Outage Register
Periodically, scheduled maintenance is required to maintain the SupportAbility product where the service will be down for a specific timeframe and planned outages may be required in the case of a system upgrade. On occasion, unplanned outages may occur for which status updates are provided below.
Date | Start Time | End Time | Notes |
30/06/2022 | 08:00pm AEST | 10:00pm AEST | Upgrade to SupportAbility v7.24
|
05/04/2022 | 08:00pm AEST | 05/04/2022 11:00pm AEST | Upgrade to SupportAbility v7.21:
|
03/02/2022 | 09:00pm AEDT | 04/02/2022 12:00am AEDT | Server Maintenance |
13/01/2022 | 09:00pm AEDT *7:00 pm AWST for providers in WA |
10:00pm AEDT An outage of up to 5 minutes is expected |
Upgrade to SupportAbility v7.19.6:
|
23/11/2021 | 09:00pm AEDT | 10:00pm AEDT | All SupportAbility installations will be offline for a period of 30 minutes within this time period for the purpose of:
|
04/10/2021 | 09:00pm AEDT | 10:00pm AEDT | Upgrade to SupportAbility v7.16
|
29/09/2021 | 03:55pm AEST | 04:00pm AEST | Unplanned outage for five minutes |
09/09/2021 | 10:00pm AEST | 11:00pm AEST | Server Maintenance |
27/08/2021 | 11:40am AEST | 11:45am AEST | Unplanned outage within this window for two minutes, required to address critical performance issues |
29/07/2021 | 7:00pm AEST *9:00pm AEST for providers in WA |
30/07/2021 12:00 am AEST An outage of up to 5 minutes is expected |
Upgrade to SupportAbility v7.12
|
05/07/2021 | 7:00pm AEST *9:00pm AEST for providers in WA |
06/07/2021 12:00 am AEST An outage of up to 15 minutes is expected |
Upgrade to SupportAbility v7.11
|
22/06/2021 | 7:00pm AEST *9:00pm AEST for providers in WA |
23/06/2021 12:00 am AEST An outage of up to 15 minutes is expected |
Upgrade to SupportAbility v7.10
|
04/03/2021 | 9:00pm AEDT | 05/03/2021 12:00 am AEDT An outage of up to 15 minutes is expected |
Upgrade to SupportAbility v7.5.8
|
22/02/2021 | 9:00pm AEDT | 23/02/2021 12:00 am AEDT An outage of up to 30 minutes is expected |
Upgrade to SupportAbility v7.5
|
01/02/2021 | 9:00pm AEDT | 02/02/2021 12:00 am AEDT An outage of up to 30 minutes is expected |
Upgrade to SupportAbility v7.4
|
30/11/2020 |
8:00pm AEDT *9:00pm AEDT for providers in WA |
01/12/2020 12:00 am AEDT An outage of up to 15 minutes is expected |
Upgrade to SupportAbility v7.2
|
27/10/2020 | 9:00pm AEDT | 9:30pm AEDT | Server Maintenance |
08/10/2020 | 8:00pm AEDT *9:00pm AEDT for providers in WA |
09/10/2020 12:00 am AEDT An outage of up to 15 minutes is expected |
Upgrade to SupportAbility v7
|
04/08/2020 | 9:00pm AEST | 05/08/2020 12:00 am AEST An outage of up to 30 minutes is expected |
Server Maintenance |
30/06/2020 | 8:00pm AEST | 01/07/2020 12:00 am AEST |
Upgrade to SupportAbility v6.19
|
18/02/2020 |
8:00pm AEDT | 19/02/2020 12:00 am AEDT |
Upgrade to SupportAbility v6.15 |
14/01/2020 | 9:00pm AEDT | 15/01/2020 12:00 am AEDT |
Server Maintenance |
22/10/2019 | 8:00pm AEDT | 23/10/2019 12:00am AEDT An outage of up to 60 minutes is expected |
Upgrade to SupportAbility v6.11 |
13/08/2019 | 8:00pm AEST | 14/08/2019 12:00 am AEST |
Server Maintenance |
09/07/2019 | 6:00pm AEST | 09/07/2019 11:00 pm AEST An outage of up to 60 minutes is expected |
Upgrade to SupportAbility v6.6
|
11/06/2019 | 8:00pm AEST | 12/06/2019 12.00 am AEST |
Server Maintenance |
17/02/2019 | 9:00pm AEDT | 17/02/2019 11:00 pm AEDT An outage of up to 60 minutes is expected |
Upgrade to SupportAbility v6.0
|
27/12/2018 | 6.00pm AEDT | 28/12/2018 1:00 am AEDT |
Server Maintenance |
30/08/2018 | 9:00pm AEST | 31/08/2018 1:00 am AEST |
Server Maintenance |
28/06/2018 | 8:00pm AEST | 29/06/2018 6:00 am AEST An outage of up to 60 minutes is expected |
Upgrade to SupportAbility v5.5
|
14/06/2018 | 9:00pm AEST | 15/06/2018 1:00 am AEST |
Server Maintenance |
31/10/2017 | 9:00pm AEDT | 31/10/2017 11:00 pm AEDT |
Server Maintenance |