SupportAbility Scheduled Maintenance and Outage Register

Periodically, scheduled maintenance is required to maintain the SupportAbility Web App and the SupportAbility Mobile App. During this time, the service will be down, usually for a period of between 5 - 60 minutes within a maintenance window timeframe. 

Planned outages may also be required in the case of a system upgrade. On occasion, unplanned outages may happen, and in case of such an occurrence, status updates regarding this will be provided below.

Date Maintenance window
Start Time 		Maintenance window
End Time 		Expected Outage
Time 		Notes
25/03/2024 10:00pm AEDT 11:00pm AEDT 1 hour Upgrade database server
13/02/2024 09:00pm AEDT 11:00pm AEDT Up to 5 minutes Upgrade to SupportAbility v8.3.3
    Addition of the 2023/24 NDIS Pricing Arrangements and Price Limits i.e. '2023/24 NDIS Price Guide - Jan 1st'
03/10/2023 08:00pm AEDT 10:00pm AEDT 10 minutes Server Maintenance
29/06/2023 08:00pm AEST 10:00pm AEST 10 minutes Upgrade to SupportAbility v7.28.7
    Addition of the 2023/24 NDIS Pricing Arrangements and Price Limits i.e. '2023/24 NDIS Price Guide - July 1st'
03/04/2023 08:00pm AEST 10:00pm AEST Upgrade to SupportAbility v7.28
  • Layout changes to the Staff section of the Activity record
  • Additional Portions added
  • Various bug fixes
09/03/2023 09:00pm AEDT 10:00pm AEDT Up to 5  minutes Server Maintenance
01/02/2023 09:00pm AEDT 09:30pm AEDT Up to 2 minutes Server Maintenance
16/01/2023 10:00pm AEDT 11:59pm AEDT Up to 10 minutes Rotation of database server credentials
17/11/2022 09:00pm AEDT 11:00pm AEDT
Up to 20 minutes Server Maintenance
06/10/2022 09:00pm AEDT 11:00pm AEDT Upgrade to SupportAbility v7.27
  • Addition of the 2022/23 NDIS Pricing Arrangements and Price Limits October 1st update i.e. '2022/23 NDIS Price Guide - October 1st'
30/06/2022 08:00pm AEST 10:00pm AEST Upgrade to SupportAbility v7.24
  • Addition of the 2022/23 NDIS Pricing Arrangements and Price Limits i.e. '2022/23 NDIS Price Guide - July 1st'
05/04/2022 08:00pm AEST 11:00pm AEST Upgrade to SupportAbility v7.21:
  • Changes to Journals
  • Option to view NDIS Direct Client Funding Utilisation in Hours or Dollars for the relevant Support Item Budgets
03/02/2022 09:00pm AEDT 04/02/2022 12:00am AEDT Server Maintenance
13/01/2022 09:00pm AEDT
*7:00 pm AWST for 
providers in WA
10:00pm AEDT

Up to 5 minutes Upgrade to SupportAbility v7.19.6:
  • Addition of the NDIS Pricing Arrangements and Price Limits 2021-22 - effective 1 January 2022
23/11/2021 09:00pm AEDT 10:00pm AEDT All SupportAbility installations will be offline for a period of 30 minutes within this time period for the purpose of:
  • Server Maintenance
  • Upgrade to SupportAbility v7.18 - greater billing flexibility after Activity Sign Off
04/10/2021 09:00pm AEDT 10:00pm AEDT Upgrade to SupportAbility v7.16
  • Internal framework and infrastructure upgrades
29/09/2021 03:55pm AEST 04:00pm AEST Unplanned outage for five minutes
09/09/2021 10:00pm AEST 11:00pm AEST Server Maintenance
27/08/2021 11:40am AEST 11:45am AEST Unplanned outage within this window for two minutes, required to address critical performance issues
29/07/2021 7:00pm AEST
*9:00pm AEST for 
providers in WA 		30/07/2021
12:00am AEST

Up to 5 minutes Upgrade to SupportAbility v7.12
  • Additional features to assist providers with greater billing flexibility
05/07/2021 7:00pm AEST
*9:00pm AEST for 
providers in WA 		06/07/2021
12:00am AEST
Up to 15 minutes Upgrade to SupportAbility v7.11
  • Addition of the 2021/22 NDIS Pricing Arrangements and Price Limits i.e. '2021/22 - July 1st NDIS Price Guide'
22/06/2021 7:00pm AEST
*9:00pm AEST for 
providers in WA
23/06/2021
12:00am AEST

Up to 15 minutes Upgrade to SupportAbility v7.10
  • New Direct Invoice edit screen
04/03/2021 9:00pm AEDT 05/03/2021
12:00am AEDT

Up to 15 minutes Upgrade to SupportAbility v7.5.8
  • '2020/21 - March 1st’ NDIS Price Guide addition
22/02/2021 9:00pm AEDT 23/02/2021
12:00 am AEDT

Up to 30 minutes Upgrade to SupportAbility v7.5
  • Staff Hours Report export
  • Updated Client List exports
  • Add Site/Service access modal in Staff Accounts
01/02/2021 9:00pm AEDT  02/02/2021
12:00 am AEDT

Up to 30 minutes Upgrade to SupportAbility v7.4
  • Internal system upgrades
30/11/2020

8:00pm AEDT
*9:00pm AEDT for 
providers in WA 		01/12/2020
12:00 am AEDT

Up to 15 minutes Upgrade to SupportAbility v7.2 
  • '2020/21 - December 1st’ NDIS Price Guide addition
  • NDIS Budget Utilisation Report 
27/10/2020 9:00pm AEDT 9:30pm AEDT Server Maintenance
08/10/2020 8:00pm AEDT
*9:00pm AEDT for
providers in WA 		09/10/2020
12:00 am AEDT

Up to 15 minutes Upgrade to SupportAbility v7
  • BPR Claim Status Enhancements
04/08/2020 9:00pm AEST 05/08/2020
12:00am AEST

Up to 30 minutes Server Maintenance
30/06/2020 8:00pm AEST 01/07/2020
12:00am AEST 		Upgrade to SupportAbility v6.19  
  • 2020/21 NDIS Price Guide addition
18/02/2020


8:00pm AEDT 19/02/2020
12:00am AEDT
Upgrade to SupportAbility v6.15
14/01/2020 9:00pm AEDT 15/01/2020
12:00am AEDT
Server Maintenance
22/10/2019 8:00pm AEDT 23/10/2019
12:00am AEDT
   		Up to 60 minutes Upgrade to SupportAbility v6.11
13/08/2019 8:00pm AEST 14/08/2019 
12:00am AEST
Server Maintenance
09/07/2019 6:00pm AEST 09/07/2019 
11:00pm AEST 

Up to 60 minutes Upgrade to SupportAbility v6.6  
  • Part one - 2019/20 NDIS Price Guide addition
11/06/2019 8:00pm AEST 12/06/2019
12.00 am AEST 		Server Maintenance
17/02/2019 9:00pm AEDT 17/02/2019
11:00 pm AEDT

Up to 60 minutes Upgrade to SupportAbility v6.0
  • 2018/19 NDIS Price Guide - February Update addition
27/12/2018 6.00pm AEDT 28/12/2018
1:00 am AEDT 		Server Maintenance

30/08/2018 9:00pm AEST 31/08/2018
1:00 am AEST 
Server Maintenance
28/06/2018 8:00pm AEST 29/06/2018
6:00 am AEST 
Up to 60 minutes Upgrade to SupportAbility v5.5 
  • 2018/19 NDIS Price Guide addition 
14/06/2018 9:00pm AEST 15/06/2018
1:00 am AEST  
Server Maintenance
31/10/2017 9:00pm AEDT 31/10/2017
11:00 pm AEDT 		Server Maintenance

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