SupportAbility Scheduled Maintenance and Outage Register
Periodically, scheduled maintenance is required to maintain the SupportAbility Web App and the SupportAbility Mobile App. During this time, the service will be down, usually for a period of between 5 - 60 minutes within a maintenance window timeframe.
Planned outages may also be required in the case of a system upgrade. On occasion, unplanned outages may happen, and in case of such an occurrence, status updates regarding this will be provided below.
Date | Maintenance window Start Time |
Maintenance window End Time |
Expected Outage Time |
Notes |
10/10/2024 | 08:00pm AEDT | 11:00pm AEDT | 20 minutes | Upgrade to SupportAbility v8.11
|
28/08/2024 | 08:00pm AEST | 11:00pm AEST | 20 minutes | Server Maintenance |
03/07/2024 | 08:00pm AEST | 11:00pm AEST | 10 minutes | Upgrade to SupportAbility v8.7
|
25/03/2024 | 10:00pm AEDT | 11:00pm AEDT | 1 hour | Upgrade database server |
13/02/2024 | 09:00pm AEDT | 11:00pm AEDT | Up to 5 minutes | Upgrade to SupportAbility v8.3.3
|
03/10/2023 | 08:00pm AEDT | 10:00pm AEDT | 10 minutes | Server Maintenance |
29/06/2023 | 08:00pm AEST | 10:00pm AEST | 10 minutes | Upgrade to SupportAbility v7.28.7
|
03/04/2023 | 08:00pm AEST | 10:00pm AEST | Upgrade to SupportAbility v7.28
|
|
09/03/2023 | 09:00pm AEDT | 10:00pm AEDT | Up to 5 minutes | Server Maintenance |
01/02/2023 | 09:00pm AEDT | 09:30pm AEDT | Up to 2 minutes | Server Maintenance |
16/01/2023 | 10:00pm AEDT | 11:59pm AEDT | Up to 10 minutes | Rotation of database server credentials |
17/11/2022 | 09:00pm AEDT | 11:00pm AEDT |
Up to 20 minutes | Server Maintenance |
06/10/2022 | 09:00pm AEDT | 11:00pm AEDT | Upgrade to SupportAbility v7.27
|
|
30/06/2022 | 08:00pm AEST | 10:00pm AEST | Upgrade to SupportAbility v7.24
|
|
05/04/2022 | 08:00pm AEST | 11:00pm AEST | Upgrade to SupportAbility v7.21:
|
|
03/02/2022 | 09:00pm AEDT | 04/02/2022 12:00am AEDT | Server Maintenance | |
13/01/2022 | 09:00pm AEDT *7:00 pm AWST for providers in WA |
10:00pm AEDT |
Up to 5 minutes | Upgrade to SupportAbility v7.19.6:
|
23/11/2021 | 09:00pm AEDT | 10:00pm AEDT | All SupportAbility installations will be offline for a period of 30 minutes within this time period for the purpose of:
|
|
04/10/2021 | 09:00pm AEDT | 10:00pm AEDT | Upgrade to SupportAbility v7.16
|
|
29/09/2021 | 03:55pm AEST | 04:00pm AEST | Unplanned outage for five minutes | |
09/09/2021 | 10:00pm AEST | 11:00pm AEST | Server Maintenance | |
27/08/2021 | 11:40am AEST | 11:45am AEST | Unplanned outage within this window for two minutes, required to address critical performance issues | |
29/07/2021 | 7:00pm AEST *9:00pm AEST for providers in WA |
30/07/2021 12:00am AEST |
Up to 5 minutes | Upgrade to SupportAbility v7.12
|
05/07/2021 | 7:00pm AEST *9:00pm AEST for providers in WA |
06/07/2021 12:00am AEST |
Up to 15 minutes | Upgrade to SupportAbility v7.11
|
22/06/2021 | 7:00pm AEST *9:00pm AEST for providers in WA |
23/06/2021 12:00am AEST |
Up to 15 minutes | Upgrade to SupportAbility v7.10
|
04/03/2021 | 9:00pm AEDT | 05/03/2021 12:00am AEDT |
Up to 15 minutes | Upgrade to SupportAbility v7.5.8
|
22/02/2021 | 9:00pm AEDT | 23/02/2021 12:00 am AEDT |
Up to 30 minutes | Upgrade to SupportAbility v7.5
|
01/02/2021 | 9:00pm AEDT | 02/02/2021 12:00 am AEDT |
Up to 30 minutes | Upgrade to SupportAbility v7.4
|
30/11/2020 |
8:00pm AEDT *9:00pm AEDT for providers in WA |
01/12/2020 12:00 am AEDT |
Up to 15 minutes | Upgrade to SupportAbility v7.2
|
27/10/2020 | 9:00pm AEDT | 9:30pm AEDT | Server Maintenance | |
08/10/2020 | 8:00pm AEDT *9:00pm AEDT for providers in WA |
09/10/2020 12:00 am AEDT |
Up to 15 minutes | Upgrade to SupportAbility v7
|
04/08/2020 | 9:00pm AEST | 05/08/2020 12:00am AEST |
Up to 30 minutes | Server Maintenance |
30/06/2020 | 8:00pm AEST | 01/07/2020 12:00am AEST |
Upgrade to SupportAbility v6.19
|
|
18/02/2020 |
8:00pm AEDT | 19/02/2020 12:00am AEDT |
Upgrade to SupportAbility v6.15 |
|
14/01/2020 | 9:00pm AEDT | 15/01/2020 12:00am AEDT |
Server Maintenance |
|
22/10/2019 | 8:00pm AEDT | 23/10/2019 12:00am AEDT |
Up to 60 minutes | Upgrade to SupportAbility v6.11 |
13/08/2019 | 8:00pm AEST | 14/08/2019 12:00am AEST |
Server Maintenance |
|
09/07/2019 | 6:00pm AEST | 09/07/2019 11:00pm AEST |
Up to 60 minutes | Upgrade to SupportAbility v6.6
|
11/06/2019 | 8:00pm AEST | 12/06/2019 12.00 am AEST |
Server Maintenance | |
17/02/2019 | 9:00pm AEDT | 17/02/2019 11:00 pm AEDT |
Up to 60 minutes | Upgrade to SupportAbility v6.0
|
27/12/2018 | 6.00pm AEDT | 28/12/2018 1:00 am AEDT |
Server Maintenance |
|
30/08/2018 | 9:00pm AEST | 31/08/2018 1:00 am AEST |
Server Maintenance | |
28/06/2018 | 8:00pm AEST | 29/06/2018 6:00 am AEST |
Up to 60 minutes | Upgrade to SupportAbility v5.5
|
14/06/2018 | 9:00pm AEST | 15/06/2018 1:00 am AEST |
Server Maintenance | |
31/10/2017 | 9:00pm AEDT | 31/10/2017 11:00 pm AEDT |
Server Maintenance | |