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Troubleshooting & support

Provides articles to help troubleshoot issues & important system-related information

  • Logging into SupportAbility
  • SupportAbility Scheduled Maintenance and Outage Register
  • How to open CSV files safely with Microsoft Excel
  • SupportAbility Data Replicas
  • SupportAbility subscription termination process
  • Supported web browsers and troubleshooting browser-related issues
  • Considerations when terminating a SupportAbility s​ubscription
  • Retrieving a missing Client record
  • How to fix date formatting issues in an NDIS Bulk Payment Request file
  • SupportAbility Training Installations
  • Why SupportAbility supports tablets but not mobile phones
  • Which tablets does SupportAbility support?
  • Minimum Recommended Hardware Specifications
  • Record creation and last modified details
  • How can the direct provision of Disability Support for Older Australians (DSOA) Services be tracked at standard NDIS prices?
  • How to ensure your organisation receives communications from SupportAbility
  • Are the Remote or Very Remote Price Guides available in SupportAbility?
  • Assisting another Staff Member to log in and resetting their password
  • Support Contract Pricing
  • Authorised Representatives
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