SupportAbility Knowledge Base
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Troubleshooting & support

  • SupportAbility Scheduled Maintenance / Planned Outage Register
  • Terminating a SupportAbility S​ubscription
  • SupportAbility Roadmap
  • Authorised Representatives
  • Resetting my individual password & resolving log in issues
  • 'Delete Records' and 'Edit Locked Journals' Staff Account privileges
  • Staff Training
  • Enhancements to Direct Bulk Payment Requests (BPRs)
  • Assisting another Staff Member to log in
  • Merge feature for Services and Sites
  • How to open CSV files safely with Microsoft Excel
  • SupportAbility COVID-19 Pandemic Response Action Plan - effective 17th of March, 2020
  • Supported web browsers & troubleshooting browser-related issues
  • Support Contract Pricing
  • Local Government Area (LGA)
  • COVID-19 - Government announced measures to support NDIS Providers
  • Digital Partnership Program (DPP) - NDIA APIs
  • Can SupportAbility be customised for our organisation?
  • Are the Remote or Very Remote Price Guides available in SupportAbility?
  • NDIS Client Funding - transition considerations
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Categories

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  • SupportAbility Essentials
  • Implementation
  • Configuration
  • Staff Management
  • Client Management
  • Contacts
  • Documents
  • Activities
  • Finance
  • NDIS
  • Plan Management
  • Non-NDIS Client Funding
  • Time Sheets and Payroll
  • Reports
  • Client Support Log
  • Troubleshooting & support
  • Hosting
  • Sales and Evaluating SupportAbility
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