Troubleshooting & support
Provides articles to help troubleshoot issues & important system-related information
- SupportAbility Scheduled Maintenance and Outage Register
- SupportAbility subscription termination process
- Considerations when terminating a SupportAbility s​ubscription
- Retrieving a missing Client record
- Supported web browsers and troubleshooting browser-related issues
- How to fix date formatting issues in an NDIS Bulk Payment Request file
- How to open CSV files safely with Microsoft Excel
- SupportAbility Data Replicas
- SupportAbility Training Installations
- Why SupportAbility supports tablets but not mobile phones
- Which tablets does SupportAbility support?
- Minimum Recommended Hardware Specifications
- Record creation and last modified details
- How can the direct provision of Disability Support for Older Australians (DSOA) Services be tracked at standard NDIS prices?
- How to ensure your organisation receives communications from SupportAbility
- Are the Remote or Very Remote Price Guides available in SupportAbility?
- Assisting another Staff Member to log in and resetting their password
- Support Contract Pricing
- Authorised Representatives
- Logging into SupportAbility