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Provides articles to help troubleshoot issues & important system-related information

  • Supported web browsers and troubleshooting browser-related issues
  • SupportAbility Data Logs and Paid Investigations
  • Assisting another Staff Member to log in
  • SupportAbility Training Installations
  • Logging into SupportAbility
  • SupportAbility Scheduled Maintenance and Outage Register
  • Considerations when terminating a SupportAbility s​ubscription
  • SupportAbility subscription termination process
  • Record creation and last modified details
  • SupportAbility Data Replicas
  • Authorised Customer Representatives
  • Resetting my individual password & resolving log in issues
  • Paid Professional Services
  • Change of SupportAbility Installation Domain Name
  • How to ensure your organisation receives communications from SupportAbility
  • How can the direct provision of Disability Support for Older Australians (DSOA) Services be tracked at standard NDIS prices?
  • How to open CSV files safely with Microsoft Excel
  • Retrieving a missing Client record
  • How to fix date formatting issues in an NDIS Bulk Payment Request file
  • Minimum Recommended Hardware Specifications
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