Each night, a backup snapshot is taken of your SupportAbility installation data and uploaded documents and moved to a remote data centre. Once it arrives at the remote data centre, the backup is unpacked, hosted and tested to ensure that it is functional and can be used in the event of an emergency as part of our Disaster Recovery Plan. Each nightly backup is stored 30 days before being securely deleted.
Backups are included as part of the SupportAbility subscription fees and incur no additional charges.
ALL data (including backups) remains within Australia at ALL times as per the Australian Privacy Principles guidelines outlined in the Privacy Act of 1988.