Are the Remote or Very Remote Price Guides available in SupportAbility?

The Remote and Very Remote Price Guides are not currently available in SupportAbility. However, this is on our radar to be updated following the NDIS Client Funding overhaul which is currently scheduled in our upcoming  SupportAbility Roadmap

For providers of direct services, to accommodate for the higher prices, you'll need to customise the NDIS support item in the clients funding plan. 

For providers of plan management services, this should not impact clients whom you are plan managing in relation to entering the external invoices, as the rate is entered manually. This will work provided the clients funding has been set up at the support category level. If the plan management rates are higher, the line items will need to be added to the plan and then customised to ensure the correct price is claimed. 


We have a client who accesses services with us at remote or very remote rates some of the time, how can this be managed in SupportAbility?


In relation to how this can be set up, and subsequently invoiced, the only real option here, will be to create two funding records. 

The primary funding record should ideally reflect the Service Booking or the Schedule of Supports outlined in the Service Agreement in place, and the secondary funding plan solely used for the purpose of Customising the NDIS Support Items required to the remote rate.

We suggest to clearly identify the secondary funding plan by naming it accordingly, NDIS - Remote for example. Staff who will be Allocating NDIS Support Items in Activities, will need to know that they must select this funding plan, when services are delivered where this remote pricing is required. 

If this method is used however, two NDIS Statements will need to be generated for the client though, as this will effectively be two separate NDIS funding records to report on. There really is no getting around this need to completely separate this at the funding level at present unfortunately as the same NDIS Support Item cannot be added twice to the client funding record currently. 

We will ensure to factor this in when we get to integrating the Remote and Very Remote Price Guides, as we will need to work out a more viable solution for providers to manage situations like this. 

Still need help? Contact Us Contact Us