Considerations regarding Specialist Services and Integrations

When evaluating SupportAbility and performing pre-purchase due diligence throughout this process, it is important to be aware of information pertaining to Specialist Services and Integrations.

Specialist Services

NDIS Support Coordination

For organisations registered to deliver NDIS Support Coordination, please review:

• this video regarding Privacy Barriers in SupportAbility,
• the Locking Documents by Service article, and
• the NDIS Support Coordination article.

NDIS Financial Plan Management (FPM)

For organisations registered to deliver NDIS Financial Plan Management (FPM), please review:

• this video regarding Privacy Barriers in SupportAbility,
• the Locking Documents by Service article, and
• all articles relating to NDIS Financial Plan Management in our Knowledge Base.

Supported Employment

For organisations operating an ADE and/or delivering services for Supported Employees, please review:

• the Workforce tab in the client record e.g. Tim Swanston,
• the related Workforce reports from the print menu in the client record, and the
• SupportAbility Limitations for ADE's and Supported Employees article.

Employment

For organisations delivering services relating to employment, such as Transition to Work  (TTW) or School Leaver Employment Services (SLES) please review:

• the Employment tab in the client record e.g. Tim Swanston, and
• the SLES NDIS Support Item has no price in the CSV version of the Price Guide that SupportAbility relies on, whilst also being marked as non-quotable. This effectively means these supports cannot be used. SupportAbility has enabled service providers to use these support items, by automatically overriding the price guide setting of non-quotable and making them quotable. 
  • To use a support item that does not have a price, it must first be added to the client’s funding plan, along with the price entered into the quote field, prior to it being available for allocation within an activity. Please see the  Customising NDIS Support Items article for more information. 
    

Clinical  

For organisations who offer Clinical, Mental Health or Allied Health services, please review:

• this video regarding Privacy Barriers in SupportAbility,
• the Locking Documents by Service article, and
• the Managing Payments for Clinical Funding article.

Integrations

Finance Integration

SupportAbility is designed to export invoice data across to your organisation's finance system. Your finance system will be responsible for distributing those invoices and managing the accounts receivable process. 

Invoice batches can be downloaded for MYOB AccountRight v19 and v2017+ (NOT MYOB Essentials), Xero, or QuickBooks/Reckon via Zed Axis. If your organisation uses a finance system that we do not currently support, a custom export will need to be built under Paid Support Contract (provided the system your organisation uses can import invoice data), in order for finance to be integrated for your organisation. 

Please review the Finance and Payroll Integration and Custom Finance Integration article for more information.

Payroll Integration

SupportAbility is designed to export time and attendance data across to your organisation's payroll system. Your payroll system will be responsible for award interpretation on that timesheet data and processing the payroll.

Timesheet batches can be downloaded for MYOB AccountRight v19 and v2017+ (NOT MYOB Essentials), HR3 or Payroll Metrics. If your organisation uses a payroll system that we do not currently support, a custom timesheet export will need to be built under Paid Support Contract (provided the system your organisation uses can import timesheet data), in order for payroll to be integrated for your organisation. 

Please review the Finance and Payroll Integration for more information.