Introduction to the Learning Centre

SupportAbility's learning content is comprised of both learning videos, accessed via the Learning Centre of your installation, and knowledge articles accessed via the Knowledge Base.

The Learning Centre videos provide detailed information about the concepts, strategy, workflows and the 'how to' of SupportAbility. Equally the Knowledge Base is a comprehensive library of knowledge articles covering all aspects and features of SupportAbility. These are continually being updated and more created, in response to changes and system developments within SupportAbility.

The format of this extensive learning material strongly supports self-paced learning and is a ready reference when Staff are engaging with SupportAbility.  In addition to this, however, it is essential that organisations plan, manage, and deliver Staff Training to ensure that SupportAbility is utilised as required by your organisation, and the information entered into SupportAbility aligns with your organisation's policies and procedures.

SupportAbility is continually evolving and upgraded versions being applied.  Therefore when viewing the videos, some differences may be noticed between the version you see in the video and your organisation's installation, however, the majority of the information included is still relevant and of value.  We are committed to regularly updating this content and newer content will be added progressively to our Learning Centre and Knowledge Base.

Audience: All


The following list summarises the content within this article. Click on the links below to take you to the relevant sections:

How to access the Learning Centre

The Learning Centre is accessed by clicking on 'Learning Centre' in the main menu on the Dashboard:

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Learning Centre tabs

The Learning Centre is broken into section tabs containing videos relating to each of these topic areas as well as the Learning Centre Log:

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Summary tab

The Learning Centre opens on the 'Summary' tab, which includes an introduction regarding the learning content, a link to the SupportAbility Knowledge Base, as well as the Learning Content Audience legend for reference. It also encourages systems training is accompanied by organisational policy and procedures for direction on how to best utilise SupportAbility for your organisation: 

A navigation tree is listed below this, including each of the videos grouped by the section tab and subsection they are located in:

A link to each video is available that opens up and plays in the relevant section/subsection when selected.

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Sections and Subsections

Each tab is broken into sections and subsections e.g. Core (section) and Concept (subsection):

Descriptions summarise the purpose of the sections and subsections and may link out to related Knowledge Base articles designed to assist further.

Each section and subsection contains videos related to the topic area. A count is displayed for the number of videos contained within each section, along with the total accumulative runtime of those videos and a button is available to Play All Videos as required. 

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Navigating the Learning Centre

The following features are available to navigate the Learning Centre and find the information you may be seeking:

  • Navigation tree in the Summary tab
  • A link to the SupportAbility Knowledge Base from the introductory text in the Summary tab
  • Sectioned tabs grouping related material
  • Descriptions summarising the purpose of the learning content contained in each section and subsection
  • The Audience that each video is applicable for
    • Please see the Learning Content Audience article linked below for more information
  • A bulleted summary of the content included in each video

When more up-to-date content is available via a Knowledge Base article, a link to the content is available prefaced by an indication that  We've made changes!:

When additional related learning content is recommended a link to the content is available prefaced by Want to learn more?

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When viewing videos it is important to note the following: 

  • Closed captioning has also been set to 'on' by default for all videos
  • Where We've made changes (as outlined above), this appears upon playing the video and includes a link to navigate to the related article
  • Chapters have been added to newer videos to assist in navigating the content, reflected by the dot points in the video bar. Hovering over these will highlight which chapter it is
  • Links to related Knowledge Base articles have been added throughout newer videos where applicable
  • When additional related learning content is recommended a link to the content is available appears via Want to learn more? at the end of the video

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Learning Centre Log

The 'Learning Centre Log' tab tracks Staff members' viewing of the Learning Centre videos. 

This tab accessed via 'My Staff Account' displays the number of times a user has viewed each video, the dates the video has been watched, along with a heat map highlighting the areas of the video most frequently watched:

Team Leaders and Managers with access to their team member's Staff Account can view those team member's 'Learning Centre Log' within the individual Staff Accounts. This is a useful way to monitor and/or review Staff progress with learning the required functionality of SupportAbility, relative to their role and responsibilities.

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What is a Heat Map?

N.B. If an organisation wishes to track Staff Members viewing of learning videos for training purposes and/or training audits, then we would recommend an organisation directs their Staff to view all videos via the Learning Centre in your SupportAbility installation, rather than accessing the videos via the links provided in knowledge articles.

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