What does implementing SupportAbility entail?
Implementing any new system is a significant project and change management exercise.
We have supported a large number of Disability Service Providers across Australia in implementing SupportAbility. Time and again, we have seen successful implementations achieved when organisations:
- Appoint a lead project manager
- Adequately resource this project
- Use a phased approach — for example, rolling out one service at a time, or introducing features progressively.
- Provide in-house training on how staff should enter information and the actions to be completed, which align with organisational workflows, policies, and processes.
The Managing your Implementation as a Project video provides a brief outline on the above.
Audience: Authorised Customer Representatives, Project and Area Managers
Summary
The following list summarises the content within this article. Click on the links below to take you to the relevant sections:
- What is the recommended approach for implementing SupportAbility?
- How long does implementing SupportAbility take?
- How is implementation support provided?
- How are Staff trained in using SupportAbiity?
What is the recommended approach for implementing SupportAbility?
The recommended approach to implementing SupportAbility is a phased rollout.
This can be achieved by rolling out to one service at a time, ensuring the system is configured appropriately to align with each service's workflows and output requirements.
Introducing features progressively is also recommended to ensure a solid foundation is created with the required workflows embedded before proceeding to the next phase.
The SupportAbility Implementation Phases | Overview article provides a pictorial representation of the recommended phases of implementation, listed below, and the functionality and actions included in each phase:
- Foundations
- Activities
- Finance & NDIS
- Integration
How long does implementing SupportAbility take?
The speed and pace of implementing SupportAbility are highly dependent on how your organisation resources and manages the project.
Generally speaking, implementing all features takes about 6 months.
Some organisations, however, initially set up and use SupportAbility only as a CRM for a period, thereby achieving faster implementation. Then, when required, they implement Activities and Rostering, and later still or simultaneously implement Finance and NDIS.
How is implementation support provided?
We are committed to supporting our providers at each step of the implementation process.
This support is delivered in several ways as follows:
- Periodic check-ins with your project manager or Authorised Customer Representatives, via email or call
- Strategic discussions providing guidance on the use of specific features at key phases of implementation, via call or online meeting
- Comprehensive learning material in our Knowledge Base provides detailed information about the concepts, strategy, workflows and the 'how to' of SupportAbility.
Information specifically related to Implementation can be found in the relevant section of our Knowledge Base, linked here for convenience. - As you work through the learning material, any questions you may have can be submitted by the Project Lead or an Authorised Customer Representative via email to support@supportability.com.au. We will follow up with guidance/assistance via email or call as appropriate.
How are Staff trained in using SupportAbility?
It is primarily your organisation's responsibility to plan, manage, and deliver training for your staff on the use of SupportAbility. This ensures that the information entered, how it is managed in SupportAbility, and which features are used align with organisational and/or service-specific workflows, processes, and policies.
To assist you with this, SupportAbility provides learning videos via the Learning Centre of your installation and knowledge articles via our Knowledge Base.
Team Leaders and Staff with Human Resources privileges can see the list of videos Staff have viewed in the Learning Centre, along with which parts of the videos they have watched or skipped, using our video heat map technology.