Default Administration Service

Every SupportAbility installation has a default 'Administration' Service included. This Service is locked and is mandatory by default. This article discusses what this default Service is used for, as well as configuration options for mandatory Documents. 

Audience: Authorised Representatives, and Team Leaders. 

What is the Administration Service used for?

The 'Administration' Service serves multiple purposes:

1. Staff Account privileges across 'ALL SERVICES' at specific Sites

When setting up Staff Account privileges and adding the Sites and Services a Staff Member works at, once the Site is selected the default option is Administration (ALL Services) across that particular Site: 

If this is left set in this manner, it grants the Staff member access to each of the Services delivered and/or managed from that Site. 

2. Client Journals recorded against the Administration Service are accessible by everyone

Regardless of the Sites/Services Staff have access to, any Client Journals that have been created for the Administration Service are accessible by everyone (unless the journal has been set to 'Team Leaders Only' or 'Managers Only', then Staff will need those privileges too).

3. It can be used as the Service for Staff only Activities

As the default Service, Administration can be used to create Staff-only Activities to track non-Client related activities for example. 

4. It can be used as the Service for Client only Activities

As the default Service, Administration can be used to create Client-only Activities to generate Invoices for Client's where Staff time is not associated e.g. fees, consumables, items for reimbursement etc.