'Support Log Evidence Required' Activity setting

This information is also available to watch in the 'Support Log Evidence Required' Activity setting video. 

The 'Support Log Evidence Required' Activity setting is only available for Services that have been configured to having this setting 'On by default' or 'Off by default'. 

If your organisation has configured this to Never being required, you will never see this setting. Similarly, if it has been configured to Always being required, you will always see this setting as active within the Activities facilitated by that Service.

Prerequisites

• Client Support Log activation requirements have been met.
• The Client Support Log has been configured to On by default or Off by default for the Service the Activity is managed by. 
• An understanding of what the Client Support Log feature is and which Activities this is required for.
• Staff required to customise this setting must have the Privileges required to manage Activities.

What is the 'Support Log Evidence Required' Activity setting?

When a Service has been configured with the 'Support Log Evidence Required' Activity setting as On by default or Off by default, it means that flexibility is required.

Support Log Evidence may be required for some of the Activities that are delivered by that Service, but not all. Configuring the Service in this manner allows the Support Log Evidence Required Activity setting to be updated, as deemed required, on an Activity-by-Activity basis. 

On by default

When a Service has Support Log Evidence Required set to On by default, the 'Support Log Evidence Required' setting appears as  On by default for Activities delivered by this Service:

When the 'Support Log Evidence Required' Activity setting is active, the Support Log column is displayed in the Client section of the Activity:

Off by default

Similarly, a Service has 'Support Log Evidence Required' set to Off by default, the 'Support Log Evidence Required' setting appears as  Off by default for Activities delivered by this Service:

If the 'Support Log Evidence Required' Activity setting is not active, the Support Log column will be hidden,:

Except in cases where a Client Support Log already exists:

Staff with the privileges required to manage  Activities can update this setting to ensure that it is on when Client Support Logs are required, and off when they aren’t. 

For all other staff, this will simply appear as either Yes or No e.g:

Please note when On by default is set, this will only appear as such on newly created Activities. It will appear as Off by default for any existing Activities delivered by this Service, as it was not available when the Activity was created. If it is required for existing Activities, staff who manage Activities can activate this. 

How is the 'Support Log Evidence Required' Activity setting replicated?

The 'Support Log Evidence Required' setting is part of the Activity 'Settings'. Therefore, it is replicated based on how it has been has been set within the Activity. 

For example, if it is set to active prior to an Activity being replicated, it will be active when a set of Activities is created.

Similarly, it will be updated in a Set of Activities based on how the Replication Management Settings have been configured. 

If the 'Settings' tick box in the 'Replication Management Settings' is active: 

And a change is applied to the 'Support Log Evidence Required' setting, this update will be applied to all future activities in the set. 

If you do not wish for this to be replicated, ensure the Settings tick box in the 'Replication Management Settings' is turned off:

Or, use the 'Exclude This Activity' setting to protect it from being overwritten. 

Can this setting be updated after the Activity has been Signed Off?

Given the Client Support Log feature is available:

• prior to the Activity being Signed Off, or 
• after the Activity Sign Off has been performed. 

The 'Support Log Evidence Required' Activity setting can also be updated, independent to the Activity Sign Off state.