SupportAbility Roadmap
To provide greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here.
This article contains a list of key features and enhancements that are currently being developed (Now), product initiatives that have been prioritised to be developed in the near future (Next), and those that are being considered on the distant horizon (Later).
It is not designed to be a complete or final list. Instead, it is focused on providing information regarding upcoming changes that will affect how our subscribers use the product for forward planning and communicating the direction the SupportAbility product is headed beyond this.
To better explain the upcoming changes and what you can expect, we’ve recorded an in-depth overview video, which you can view here: 2025 SupportAbility Roadmap Overview.
Our aim at SupportAbility is to create efficiencies by enabling providers to prioritise participants and their needs while removing complexity from processes and administration. We help providers gain efficiencies while supporting you to do what you do best: deliver high-quality care and achieve positive outcomes.
We know there is much uncertainty about what the future looks like in and around the disability sector and the NDIS; however, SupportAbility is committed to this sector and will adapt to best meet the evolving needs in this space.
For more information about how roadmap decisions are made, please review The Roadmap Process at SupportAbility article linked below.
We recommend your organisation opts in to participate in Continuous Product Discovery to help ensure the functionality we develop helps meet your business needs and adds value to your SupportAbility subscription.
Audience: All
Summary
The following list summarises the content within this article. Click on the links below to take you to the relevant sections:
- Now - Product initiatives currently in development
- Next - Product initiatives prioritised to be developed
- Later - Future product initiatives yet to be prioritised
IMPORTANT NOTE: ALL ITEMS ON THE ROADMAP ARE SUBJECT TO CHANGE
SupportAbility Roadmap - 2025 Q3
Now - Product initiatives currently in development
Product initiatives that are currently in development and are expected in the next three to six months are included here.
Roster Planning cont.
Greater roster planning functionality is being developed for Rostering teams, Team Leaders, and Managers, including the following:
- New filters in the ‘Timeline’ shift view to control which 'Additional Staff' are displayed
- Standard availability - visible in the Timeline shift view
- Agenda view (similar to the List view in the old roster)
- The ability to choose how some roster data is colour-coded, e.g. by Site or Service, depending on how you wish to view this information
- The ability to synchronise the Roster with your calendar
Beyond this, additional information will be displayed in the Timeline shift view to assist rostering teams in finding the most suitable Staff Member to fill or replace the Shift, e.g., Agreed Hours & Potential Overtime for the pay period.
Please note that these features will be delivered in multiple smaller releases over time, and some may take longer to develop than others. We’ll keep you updated as this progresses to ensure you’re informed.
Standard Availability & Leave Improvements
Enhancements are being made to the Standard Availability options, including the ability to:
- Configure multiple blocks per day
- Set a 7 or 14-day pattern
We are also exploring improved handling of leave data to ensure it’s correctly factored into pay runs, helping providers stay compliant and reduce manual adjustments.
Funding Period Enhancements
While existing NDIS Client Funding records in SupportAbility can be utilised to manage providers' obligations with Funding Periods, we do have some enhancements planned to make this more efficient for providers, including:
- The ability to group Funding Period records under an overarching record to better organise and track this information
- More easily identify the Funding Component and Funding Period associated with each funding record, e.g. naming convention, reporting
- The requirement to roll over unused funds to the subsequent Funding Period, and make this more efficient
For an overview of the recommended workflow, please take a look at the following User Group video. In it, we explored Funding Periods in detail in August 2025.
7 Day Pay Period
The ability to configure your organisation's Pay Period to display accurate ‘Agreed Hours’ and ‘Potential Overtime’ when updating Staff Shifts was introduced in November 2024, with the only available option to configure a 14-day pay period.
This setting will be updated to provide the option to configure a 7-day pay period should this be relevant for your organisation.
Next - Product initiatives prioritised to be developed
Product initiatives that have been prioritised to be developed in the near future have been included here.
Additional Shift Details
We’re always looking for ways to make SupportAbility more helpful and efficient for providers. Another area we’re currently exploring is how we might better support the creation of accurate timesheets for payroll.
Some ideas under consideration include tracking additional details such as:
- Shift Type
- Shift Role
- Start & Stop Times for Breaks
- Start & Stop of Active Night Periods
- Staff Absenteeism (beyond simply removing them from a shift)
- Staff Allowances
As a precursor to API Connectivity, these features aim to provide the required timesheet data for seamless payroll integration.
That said, we recognise that adding more data and functionality, especially within the Activity and Activity Staff sections of the Web App, could increase complexity. Future development will consider usability carefully, ensuring that the interface remains clear and intuitive. Reviewing the current layout and design would be part of that process.
We're also mindful of maintaining consistency across platforms, and we intend to explore how much of this functionality, if implemented, would need to be available in the mobile app to preserve a seamless workflow.
Again, we want to emphasise that these are early-stage ideas, not confirmed features. We’re sharing them to give you insight into what we’re thinking and to welcome any feedback you may have as we continue shaping the future of SupportAbility.
API Connectivity
As 2025 progresses, our plan is to shift focus from Rostering to API connectivity once solid initial value has been provided. However, we plan to continue to develop Rostering capabilities simultaneously.
We are currently exploring different options for this; however, it is important to recognise that API connectivity is a complex process. Each integration requires significant effort and, in some cases, foundational changes ‘under the hood’.
We'll approach this incrementally to ensure we deliver the best value, developing and releasing one API connection at a time.
Surveys are being sent to providers in September 2025 to better understand your HR and payroll systems and processes, and help us plan for this. This will allow us to prioritise the integrations that will deliver the greatest benefit to as many of you as possible.
We’re excited about these opportunities and look forward to your input on this important next step.
Activity Sign Off Workflow - Part 2
Further enhancements will be made to the Activity Sign Off Workflow feature to ensure that Team Leaders can make the required edits directly from the workflow prior to performing the Activity Sign Off.
While these updates were initially planned to occur earlier in our roadmap, our focus needed to shift to Funding Periods Enhancements and API Connectivity ahead of this.
Later - Future product initiatives yet to be prioritised
Future product initiatives that are yet to be prioritised but are on our radar for future development have been included here.
Continued Roster Enhancements
We’re also exploring additional features to enhance the new Roster. While these will likely be implemented over time, the following is on our radar:
- Limit Visibility of Future Shifts: Provide the ability to control how far into the future Staff can see their Shifts, offering more flexibility in managing schedules.
- Announce Roster Changes: Introduce tools to easily notify the relevant Staff of any roster changes, ensuring clear communication.
- Enhanced ‘To Be Filled’ Shift Management: Improve the ability to announce or find Shifts that need to be filled, making it quicker to address gaps.
- Better Client Schedule Sharing: Make it easier to share and communicate Client schedules, improving coordination across teams.
These enhancements are intended to further streamline your planning and communication processes. We welcome your feedback on this, and we’ll keep you updated as they progress.
Client Incident Improvements
Ways to improve Client Incidents in SupportAbility are being explored, including the ability to create Client Incidents on the Mobile App and greater transparency of AIR incidents in Client and Staff records.