SupportAbility Roadmap
To provide greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here.
This article contains a list of key features and enhancements that are currently being developed (Now), product initiatives that have been prioritised to be developed in the near future (Next), and those that are being considered on the distant horizon (Later).
It is not designed to be a complete or final list. Instead, it is focused on providing information regarding upcoming changes that will affect how our subscribers use the product for forward planning and communicating the direction the SupportAbility product is headed beyond this.
Our aim at SupportAbility is to create efficiencies by enabling providers to prioritise participants and their needs while removing complexity from processes and administration. We help providers gain efficiencies while supporting you to do what you do best: deliver high-quality care and achieve positive outcomes.
We know there is much uncertainty about what the future looks like in and around the disability sector and the NDIS; however, SupportAbility is committed to this sector and will adapt to best meet the evolving needs in this space.
For more information about how roadmap decisions are made, please review The Roadmap Process at SupportAbility article linked below.
Audience: All
A new way to understand our roadmap is coming soon! - Q2 2026
Summary
The following list summarises the content within this article. Click on the links below to take you to the relevant sections:
- Now - Product initiatives currently in development
- Next - Product initiatives prioritised to be developed
- Later - Future product initiatives yet to be prioritised
- Recently Released
IMPORTANT NOTE: ALL ITEMS ON THE ROADMAP ARE SUBJECT TO CHANGE
Now - Product initiatives currently in development
Product initiatives that are currently in development and are expected in the next three to six months are included here.
Roster Planning cont.
We are reviewing our roster planning approach to ensure the enhancements we deliver genuinely improve the experience for rostering teams.
We'll share more details on the direction and timing as this progresses.
Employment Hero API Integration
We are building a direct API integration between SupportAbility and Employment Hero to streamline the timesheet export process for payroll.
This integration will be released in v9.9.0 and will initially be available to selected providers for testing before being made available more broadly.Key elements of this work include:
- Configuration of Employment Hero API credentials within System Preferences, allowing providers to securely connect their Employment Hero account to SupportAbility
- A 'Send Timesheets to Employment Hero' action within the Timesheet Batch, enabling payroll officers to initiate the export directly from SupportAbility
- A Timesheet Batch Details view displaying the status of each timesheet sent to Employment Hero, including any errors, so providers have a clear record of what was successfully processed
- Location ID mapping, allowing providers to configure how SupportAbility populates the Employment Hero location field on each timesheet line, supporting accurate cost attribution by location in Employment Hero
This will be followed closely by the introduction of Work Types. See below for details.
Return to Summary
Work Types for Payroll
We are introducing the ability to configure and assign Work Types to shifts in SupportAbility, enabling richer timesheet data to flow directly into payroll exports, regardless of which payroll platform your organisation uses.
Work Types allow providers to indicate what category of work occurred on a shift, and whether additional payroll entries are required beyond the standard hours, for example, a sleepover allowance, a kilometres reimbursement, or a specific work classification required by your payroll system.
This work includes:
- Configuration of Work Types in System Preferences, with support for Hours-based, Allowance, and Kilometres categories, and the ability to map each Work Type to the relevant identifier in your payroll platform
- The ability to assign Work Types to individual staff shifts within Activity records, with visual indicators in both the Activity view and the Roster
- Work Type data flowing through to the Detailed Timesheet Batch export, and to the Employment Hero API for providers using that integration
Next - Product initiatives prioritised to be developed
Product initiatives that have been prioritised to be developed in the near future have been included here.
Client Incident Improvements
We are working to improve Client Incident management in SupportAbility. Planned enhancements include:
- A CSV export for Client Incident data, making it easier for providers to analyse and report on incidents outside of SupportAbility
- Locking rules for Client Incident records, consistent with the locking behaviour already in place for Journal records via a new setting
- The ability to create Client Incidents directly from a Journal record in the Mobile App, so support workers can capture incidents at the point of care without needing to return to the web app
NDIS Billing Accuracy Improvements
We are introducing a series of improvements to help providers catch and prevent common billing errors before they occur.
- Day/Time validation for NDIS Support Items: SupportAbility will warn staff when the day/time variant of an allocated support item (e.g., Weekday Daytime, Saturday) doesn't match the activity's date and time.
This will address a common source of billing errors at the point of data entry rather than during manual exception reporting after the fact. The validation will surface as an inline alert in the allocations modal, a warning bar on the activity, and a filterable flag in the Allocations Report. - Sign-Off validation: SupportAbility will block Activity Sign-Off where NDIS funding is selected, but no support items have been allocated, and will warn staff at sign-off when the funding source is set to 'Billable (No Funding)' for a participant with an active NDIS funding record.
- Restricting NDIS allocation edits: A new System Preference setting will allow providers to restrict editing of NDIS Support Allocations to staff who have Activity management permissions, reducing the risk of unintentional changes by support workers.
Change Logs
We are introducing change log functionality to key records in SupportAbility, giving Team Leaders and managers a clear audit trail of who made what changes and when.
Initial delivery will cover Activity records and Client Funding records, with further records to follow over time.
Later - Future product initiatives yet to be prioritised
Future product initiatives that are yet to be prioritised but are on our radar for future development have been included here.
Open API Access
We are exploring the ability for authorised external systems to connect directly to SupportAbility via a secure Open API, enabling payroll and business intelligence tools to retrieve timesheet and client data without manual export.
This work builds on the Employment Hero integration infrastructure and is planned for future development.
Continued Roster Enhancements
We're also exploring additional features to enhance the new Roster. While these will likely be implemented over time, the following is on our radar:
- Limit Visibility of Future Shifts: Provide the ability to control how far into the future Staff can see their Shifts, offering more flexibility in managing schedules
- Announce Roster Changes: Introduce tools to easily notify the relevant Staff of any roster changes, ensuring clear communication
- Enhanced 'To Be Filled' Shift Management: Improve the ability to announce or find Shifts that need to be filled, making it quicker to address gaps
- Better Client Schedule Sharing: Make it easier to share and communicate Client schedules, improving coordination across teams
Recently Released
Funding Period Enhancements
Improvements to Funding Period management were released in SupportAbility v9.7 (Jan, 2026) and v9.8 (Feb, 2026), including:
- A dedicated Funding Plan record page, providing a clear overview of all linked Funding Period records per component, with the ability to create new periods and manage them in bulk from one place
- Improved search and reporting — including the ability to filter by Funding Period record in the Client Funding Search and NDIS Budget Utilisation Report, and updated naming conventions that make it easier to identify the Funding Component and sequence associated with each record
- Replication enhancements, including the ability to manually edit proposed replication dates before confirming, traceability details on replicated records, increased replication limits to accommodate five-year plans, and a fix to ensure documents linked to the initial Funding Period record are correctly carried through to replicated records
- Validation improvements to prevent the selection of Funding Plans with dates in the past when creating new Funding Period records