SupportAbility Roadmap

In the interests of providing greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here for the benefit of our subscriber base.  

The roadmap lists the key changes we plan to make to SupportAbility over the next 12 months. It is not designed to be a complete or a final list. Instead, it is focussed on providing information regarding upcoming changes that will affect the way our subscribers use the product for the purpose of forward-planning. 

For further details on the process that SupportAbility utilises to determine this roadmap, please view our knowledge base article  The Roadmap Process at SupportAbility


6 Month Roadmap

Adjust NDIS Support Allocations for a single Client in a Signed Off group Activity

NDIS Service Providers often encounter an issue where, if the myplace provider portal rejects a specific line item in a Bulk Payment Request that relates to a Client's participation in a group Activity, it is not able to be amended in SupportAbility currently.  Unfortunately, SupportAbility does not allow providers to make support amendments once the group Activity has been Signed Off when Invoices, or Staff Timesheets have been generated.  

Furthermore, even if the Invoice was deleted for the Client in question, the Activity Sign Off cannot be removed if other Clients have been Invoiced for their participation in the Activity. This causes a serious issue for providers.  In response, we are looking at range of options that would allow Providers to adjust NDIS Support Allocations for a single Client/s within a group Activity, even if that Activity has been Signed Off and contains other participants that have been invoiced. 

Removal of Award Categorisation Functionality

All  Award Categorisation functionality will be removed from the SupportAbility product in the very near future. We recommend that providers utilising this current functionality,  firstly understand its flaws and limitations, and secondly start planning and making alternative arrangements to utilise other tools for the purposes of processing Time Sheets in alignment with awards.

There are several payroll solutions in the marketplace which provide comprehensive and specialist award interpretation and payroll functionality, over and above anything SupportAbility could ever hope to offer. Disability services require sophisticated payroll functionality to manage their compliance obligations under the SCHADS award and SupportAbility is not the right product to deliver that functionality. 

Before Award Categorisation is removed from SupportAbility, we will be adding functionality to allow providers to configure attributes related to Staff Time Sheets (e.g. Sleepover, On call, Breaks, etc.). This information can then be included in Time Sheet Batch exports for various Payroll systems where applicable to ensure Award Interpretation can be performed as accurately as possible. 

In the same way that SupportAbility sends invoice data to the organisation's finance system to manage the responsibilities around invoice distribution and accounts receivable, SupportAbility will only export pure Staff time and attendance data for payroll systems to perform award interpretation and generate payroll.

To clarify our reasoning for this, we will begin by providing an overview on the history of this feature. Not long after the SupportAbility Activities module was released back in March 2015, we were asked by a Victorian based provider to develop a simplified version of Award Interpretation for time sheet data against the SCHADS award. Initially, this most basic level of level interpretation, which we labelled 'Award Categorisation', was designed to meet the award interpretation needs of this singular provider who only operated in standard business hours and did not have requirements around managing allowances, shift loadings and penalties under the award.

As our subscriber base grew, we realised that other providers across the country shared this requirement, and so we released the Award Categorisation functionality as standard functionality. However, since then we have become aware of issues with the way in which SupportAbility's Award Categorisation functionality categorises time according to the SCHADS award. We undertook an extensive research project and engaged consultants to help us understand the complexities and intricacies of the SCHADS award and the scope of work required to fix the issues.

The result of this research project highlighted that the problem was infinitely more complex than SupportAbility's Award Categorisation was ever designed to solve. What was originally designed to act as a quick solution for providers, was going to take our Engineering team over 6 months to bring into compliance with the award. Furthermore, award interpretation and payroll generation is primarily the role of the Payroll system, not SupportAbility which is a first and foremost a Client Management System.

We are notifying providers well in advance to allow them to find, review, pilot and implement alternative solutions to solve these issues and their requirements.

12 Month Roadmap

After the release of SupportAbility version 6.0, we will be reviewing feedback from providers and evaluating impending changes in the compliance requirements for providers as we work to develop our product roadmap for the next 12 months.  We will report back soon, once we have more details to share.  Watch this space!

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