SupportAbility Roadmap

In the interests of providing greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here for the benefit of our subscriber base.  

The roadmap lists the key changes we plan to make to SupportAbility over the next 12 months. It is not designed to be a complete or a final list. Instead, it is focussed on providing information regarding upcoming changes that will affect the way our subscribers use the product for the purpose of forward-planning. 

For further details on the process that SupportAbility utilises to determine this roadmap, please view our knowledge base article  The Roadmap Process at SupportAbility


6 Month Roadmap

Multiple Goals and/or Goal Strategies per Client Journal

SupportAbility currently only allows Staff to link one Goal and/or Goal Strategy per Journal. However, given the evidence being recorded may be linked to more than one of the Client's Goals and/or Goal Strategies, we will be expanding this facility so that more than one can be linked as required. 

Activity Documents

A Documents tab will be added to the Activity record, whereby an Activity Document Type may be selected, and the relevant Document upload specific to that Activity e.g. a photograph, or Risk Assessment for example. Additional criteria will be added to the Document Search to allow Activity Documents to be located filtered by the relevant search criteria. 
Adjust NDIS Support Allocations for a single Client in a Signed Off group Activity

If the myplace provider portal rejects a specific line item in a Bulk Payment Request that relates to a Client's participation in a group Activity, it is not able to be amended in SupportAbility currently. Amendments are not possible once the group Activity has been Signed Off, and the Sign Off cannot be removed when Invoice Batches, and/or Staff Timesheet Batches have been generated.  

Furthermore, even if the affected Invoice is removed from the Batch for the Client in question, the Activity Sign Off cannot be removed if other Clients in the Activity have been Invoiced. This causes a serious issue and results in inaccurate data due to this not being possible to rectify in SupportAbility at present.  In response, we are investigating a range of options that would allow Providers to adjust NDIS Support Allocations for a single Client/s within a group Activity, even if that Activity has been Signed Off and contains other participants who have been Invoiced.

Adjusting expenditure of NDIS Supports to the correct Funding record following an NDIS Plan review

We have been receiving consistent feedback that NDIS Service Providers are often not notified of a Client's new NDIS Plan until some weeks after it has been established. Providers have continued to deliver Services and link the expenditure to the funding associated with the original Plan. Whilst a new NDIS Direct Client Funding Record can be setup in SupportAbility, there is currently no way in SupportAbility, to move the expenditure in Signed Off Activities from the original Client Funding record , across to the one representing the agreement in place to deliver supports relative to the Client's newly established Plan.

This has the the effect of:

  • inaccurate utilisation statistics for both the original and new NDIS Direct Client Funding record.
  • inaccurate NDIS Statements for both the original and new NDIS Direct Client Funding record.
  • making it impossible to set the end date for the original NDIS Direct Client Funding record to the end date of the original Plan because it is linked to Signed Off Activities after this date.

To resolve this, we will be investigating ways to allow providers to move historical Activity expenditure from the original NDIS Direct Client Funding record to another i.e. the record which represents the supports being delivered for their new Plan. 

12 Month Roadmap

Removal of Award Categorisation Functionality

All  Award Categorisation functionality will be removed from the SupportAbility product in the very near future. We recommend that providers utilising this current functionality,  firstly understand its flaws and limitations, and secondly start planning and making alternative arrangements to utilise other tools for the purposes of processing Time Sheets in alignment with awards.

There are several payroll solutions in the marketplace which provide comprehensive and specialist award interpretation and payroll functionality, over and above anything SupportAbility could ever hope to offer. Disability services require sophisticated payroll functionality to manage their compliance obligations under the SCHADS award and SupportAbility is not the right product to deliver that functionality. 

Before Award Categorisation is removed from SupportAbility, we will be adding functionality to allow providers to configure attributes related to Staff Time Sheets (e.g. Sleepover, On call, Breaks, etc.). This information can then be included in Time Sheet Batch exports for various Payroll systems where applicable to ensure Award Interpretation can be performed as accurately as possible. 

In the same way that SupportAbility sends invoice data to the organisation's finance system to manage the responsibilities around invoice distribution and accounts receivable, SupportAbility will only export pure Staff time and attendance data for payroll systems to perform award interpretation and generate payroll.

To clarify our reasoning for this, we will begin by providing an overview on the history of this feature. Not long after the SupportAbility Activities module was released back in March 2015, we were asked by a Victorian based provider to develop a simplified version of Award Interpretation for time sheet data against the SCHADS award. Initially, this most basic level of level interpretation, which we labelled 'Award Categorisation', was designed to meet the award interpretation needs of this singular provider who only operated in standard business hours and did not have requirements around managing allowances, shift loadings and penalties under the award.

As our subscriber base grew, we realised that other providers across the country shared this requirement, and so we released the Award Categorisation functionality as standard functionality. However, since then we have become aware of issues with the way in which SupportAbility's Award Categorisation functionality categorises time according to the SCHADS award. We undertook an extensive research project and engaged consultants to help us understand the complexities and intricacies of the SCHADS award and the scope of work required to fix the issues. 

The result of this research project highlighted that the problem was infinitely more complex than SupportAbility's Award Categorisation was ever designed to solve. What was originally designed to act as a quick solution for providers, was going to take our Engineering team over 6 months to bring into compliance with the award. Furthermore, award interpretation and payroll generation is primarily the role of the Payroll system, not SupportAbility which is a first and foremost a Client Management System.

We are notifying providers well in advance to allow them to find, review, pilot and implement alternative solutions to solve these issues and their requirements.

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