SupportAbility Roadmap
To provide greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here.
This article contains a list of key features and enhancements that are currently being developed (Now), product initiatives that have been prioritised to be developed in the near future (Next), and those that are being considered on the distant horizon (Later).
It is not designed to be a complete or final list. Instead, it is focused on providing information regarding upcoming changes that will affect how our subscribers use the product for forward planning and communicating the direction the SupportAbility product is headed beyond this.
To better explain the upcoming changes and what you can expect, we’ve recorded an in-depth overview video, which you can view here: 2025 SupportAbility Roadmap Overview.
Our aim at SupportAbility is to create efficiencies by enabling providers to prioritise participants and their needs while removing complexity from processes and administration. We help providers gain efficiencies while supporting you to do what they do best: deliver high-quality care and achieve positive outcomes.
We know there is much uncertainty about what the future looks like in and around the disability sector and the NDIS; however, SupportAbility is committed to this sector and will adapt to best meet the evolving needs in this space.
For more information about how roadmap decisions are made, please review The Roadmap Process at SupportAbility article linked below.
We recommend your organisation opts in to participate in Continuous Product Discovery to help ensure the functionality we develop helps meet your business needs and adds value to your SupportAbility subscription.
Audience: All
Summary
The following list summarises the content within this article. Click on the links below to take you to the relevant sections:
- Now - Product initiatives currently in development
- Next - Product initiatives prioritised to be developed
- Later - Future product initiatives yet to be prioritised
IMPORTANT NOTE: ALL ITEMS ON THE ROADMAP ARE SUBJECT TO CHANGE
Now - Product initiatives currently in development
Product initiatives that are currently in development and are expected in the next three to six months are included here.
New and improved Roster
We’re excited to share that our current development focus is on rebuilding the Roster to enhance staff rostering and client schedules in SupportAbility.
After much consultation with providers and based on your valuable feedback, our goal is that the Roster in SupportAbility provides a clearer overview of service delivery and what is happening—the Shifts that Staff Members are rostered to deliver and the Activities that Clients are scheduled to participate in.
Over time, we intend to provide functionality in the Roster that will allow Staff with the relevant privileges to make adjustments directly from this, such as adding Activities and filling Staff Shifts.
After exploring several options, we are integrating and further developing a flexible “toolbox” of calendar and timeline functionalities into the Roster in SupportAbility. This will work seamlessly with our existing Activity, Staff, and Client features.
This option will allow us to deliver improved rostering capabilities to you more quickly, as outlined below. We’re confident this approach will provide you with powerful, easy-to-use tools to better manage your operations.
Roster Views
Our current plan for the upcoming enhancements to expect in the new and improved Roster are detailed views, including updates such as:
- Daily, Weekly, & Monthly Views: Flexible views to help you better manage and plan your Rosters & Schedules.
- Views From Different Perspectives: Tailored views from different perspectives enable you to focus on the areas most important to you, such as Staff Shifts, Clients' participation in Activities, or entire Activities, providing you with the flexibility to see exactly what you need.
- Identify Gaps: The ability to spot gaps between Staff Shifts or Client Activities, making it easier to address scheduling issues.
- Show/Hide Staff Availability: Choose to show or hide Staff Availability status, giving you greater control over what’s displayed.
- Advanced Filtering: Enhanced filtering options, including filtering by Program, Activity Tags, and specific Staff or Clients within the relevant Sites or Services.
- Old vs. New View Options: The flexibility to keep the old Roster view or switch to the new one while we continue to develop and refine these features.
Please note that these features will be delivered in multiple smaller releases over time, and some may take longer to develop than others. We’ll keep you updated every step of the way to ensure you’re always informed of the progress.
We’re excited about these improvements and look forward to your feedback as we roll them out!
Apportionable Supports Enhancement
While the above major development project is our primary focus, our team continues to work on smaller development initiatives aimed at providing ongoing value.
The next of these expected development initiatives is an update to the Support Items that can be apportioned in SupportAbility.
Based on feedback from providers, the NDIA, and DSC, we will remove the current rules limiting which Support Items can be apportioned to give providers the flexibility to choose the relevant portions as and when required for any Support Items.
This update will also include 1:1 being set as the default portion, with the option for Staff to change this as required. This will mean that 1:1 will be listed against the Support Items where this is not updated, even when 1:1 may not be overly relevant.
SupportAbility will also allow portions greater than one to be added when necessary, e.g., 2:1 and 3:1, since we have received confirmation that Stated Supports of this nature will not result in errors in the portal when the Price Limit is exceeded.
Next - Product initiatives prioritised to be developed
Product initiatives that have been prioritised to be developed in the near future have been included here.
Introducing Key Adjustments in the New Roster
While our ultimate goal is to provide robust tools for adjusting data directly within the Roster, such as drag-and-drop functionality, this is a longer-term goal, and we’re currently focusing on the following high-priority features as a starting point:
- Replace or Assign Staff: Quickly replace Staff in an existing Shift or assign the most suitable Staff Member to ‘To Be Filled’ Shifts, making it easier to address scheduling gaps.
- Adjust Activity Times: Change the start and end times (and possibly dates) of an Activity, resulting in each of the associated Staff Shifts automatically adjusting accordingly.
- Add New Activities: Introduce a smarter way to add new Activities, streamlining the process and reducing the amount of information you need to input.
These updates are designed to make rostering faster, more flexible, and easier to manage. As always, your feedback will be essential as we bring these features to life.
Later - Future product initiatives yet to be prioritised
Future product initiatives that are yet to be prioritised but are on our radar for future development have been included here.
Continued Roster Enhancements
We’re also exploring additional features to enhance the new Roster. While these will likely be implemented over time, the following is on our radar:
- Limit Visibility of Future Shifts: Provide the ability to control how far into the future Staff can see their Shifts, offering more flexibility in managing schedules.
- Announce Roster Changes: Introduce tools to easily notify the relevant Staff of any roster changes, ensuring clear communication.
- Enhanced ‘To Be Filled’ Shift Management: Improve the ability to announce or find Shifts that need to be filled, making it quicker to address gaps.
- Better Client Schedule Sharing: Make it easier to share and communicate Client schedules, improving coordination across teams.
These enhancements are intended to further streamline your planning and communication processes. We welcome your feedback on this, and we’ll keep you updated as they progress.
API Connectivity
As 2025 progresses, our plan is to shift focus from Rostering to API connectivity once solid initial value has been provided. However, we plan to continue to develop Rostering capabilities simultaneously.
We are currently exploring different options for this, such as API connectivity with the NDIS portal, including testing this connection through the Digitial Partnership Program, finance and payroll.
However, it is important to recognise that API connectivity is a complex process. Each integration requires significant effort and, in some cases, foundational changes ‘under the hood’.
To ensure we deliver the best value, we’ll approach this incrementally—developing and releasing one API connection at a time.
Before we begin, we’ll consult with our customers to prioritise the integrations that will deliver the greatest benefit to as many of you as possible.
We’re excited about these opportunities and look forward to your input to guide us in this important next step.