SupportAbility Roadmap

In the interest of providing greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here for the benefit of our subscriber base.  

The roadmap lists the key changes we plan to make to SupportAbility over the next 6 months. It is not designed to be a complete or final list. Instead, it is focussed on providing information regarding upcoming changes that will affect the way our subscribers use the product for the purpose of forward-planning. 

For further details on the process that SupportAbility utilises to determine this roadmap, please view our knowledge base article The Roadmap Process at SupportAbility

Audience: All


The following list summarises the content within this article. Click on the links below to take you to the relevant sections:


6 Month Roadmap

Client Goal Strategy Search

This new search will allow providers to search for and report on Client Goal Strategies based on criteria such as Goal and Strategy dates, status, and even the Sites and Services that Clients participate in. 

The search results will include all Goal Strategies that match the search criteria and will display the last assessment score for any Strategies displayed.

A detailed export will also be provided to facilitate further analysis outside SupportAbility.

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Contextual Help

We put a lot of effort into creating quality content in our Knowledge Base and Learning Centre to ensure that providers can achieve success with the SupportAbility product. 

However, at the moment this learning content is not easily accessible and the Knowledge Base is not integrated with the SupportAbility product itself. In 2021 we will be introducing contextual help via a new help menu on all SupportAbility pages which will include a link to the Learning Centre and Knowledge Base, as well as a list of the most relevant articles and videos related to the current page. 

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Following This

February 2021 Roadmap Survey results

As part of our community development model, we recently reached out to all Authorised Representatives to learn what development direction is most important to each provider to help inform the SupportAbility Roadmap. 

Four possible development directions were identified based on the most common requests from providers (outlined in detail in this article). Each of these represents a long-term project, therefore, the February 2021 Roadmap Survey was created in order to identify the single most important development direction for providers to assist determine what is prioritised next in the SupportAbility Roadmap.

We thank all providers who participated in this survey, your input and feedback is very much appreciated. We have registered all the additional feedback provided in our feedback register. However, we request that any issues reported as part of this additional feedback are submitted again through the appropriate channels with examples included via your organisation's Authorised Representatives to to ensure they are attended to and investigated promptly for your organisation. Thank you kindly in advance. 

The results of the recent February 2021 Roadmap Survey have been analysed and we are pleased to share these with you all:

Greater Billing Flexibility has been determined as the most important development direction based on the feedback received. This development direction encompasses enhancements to make billing more flexible, to accommodate the diverse situations which arise when billing for NDIS Supports. These may include:

  • Edit Allocations after Activity Sign Off: allow Staff with the relevant financial privileges to edit Client NDIS Support Allocations in Signed Off Activities, for those that have not been invoiced/claimed, even when other Clients in the same Activity have been.
  • ‘Awaiting Funding’ mode: allow the Funding Source and NDIS Support Allocations for Clients in this mode to be selected after Activities have been delivered and Signed Off once their new NDIS Funding has been created.
  • BPR Rejected Action - Amend: provide the ability to update Rejected BPR Allocations to correct these before attempting to Retry them in a subsequent BPR.
  • Cancel Accepted Allocations: Allow an Accepted Allocation in a BPR to be overwritten and set to Cancelled (to align with manual adjustments made in the myplace provider portal).
  • Invoice Editing: including changing the Debtor and removing Invoice Items.

From here, a detailed discovery process will be undertaken, to learn which features associated with this development direction will deliver the most impact and establish exactly what development items will be scheduled in the upcoming SupportAbility Roadmap. 

If your organisation has any feedback specifically in relation to what is most important to your organisation regarding this development direction, we welcome all feedback to

Thank you kindly in advance and we look forward to sharing more about what to expect in the coming months. 

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