SupportAbility Roadmap

In the interest of providing greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here for the benefit of our subscriber base.  

The roadmap lists the key changes we plan to make to SupportAbility over the next 12 months. It is not designed to be a complete or final list. Instead, it is focused on providing information regarding upcoming changes that will affect the way our subscribers use the product for the purpose of forward planning. 

For further details on the process that SupportAbility utilises to determine this roadmap, please view our Knowledge Base article The Roadmap Process at SupportAbility

Audience: All


Summary

The following list summarises the content within this article. Click on the links below to take you to the relevant sections:

IMPORTANT NOTE: ALL ITEMS ON THE ROADMAP ARE SUBJECT TO CHANGE


6 Month Roadmap

Billing Flexibility: Support Logs

Currently in SupportAbility, adding a Support Log for a Client's participation in an Activity locks that Client's NDIS Support Allocations so that they can no longer be edited.  This reduces the ability to adjust NDIS Support Allocations in cases where they were incorrect at the time that the Support Log was created.  Currently, to work around this problem, the Support Log must first be deleted, which is not ideal from an evidentiary and auditing perspective.

Moving forward, adding a Support Log for a Client's participation in an Activity will no longer lock the Client's NDIS Support Allocations.  Instead, SupportAbility will continue to allow the Client's NDIS Support Allocations to be edited, by any user that would normally have permissions to edit allocations, even when a Support Log exists.

For reference and auditing purposes, when NDIS Support Allocations have been edited after the establishment of a Digital Support Log, SupportAbility will identify and show the differences between the current NDIS Support Allocations and the Digital Support Log when displaying the Digital Support Log on screen.

Return to Summary


NDIS Client Funding Utilisation information calculated in hours

Currently in SupportAbility, all utilisation information shown on the Utilisation tab of NDIS Direct Client Funding records is expressed purely in financial terms (dollars).  Whilst this information can be useful from a finance perspective, it can make it difficult for Staff to determine how many hours of support a Client has remaining when working with stated item support budgets for hourly supports such as Support Coordination or therapeutic supports. 

Moving forward, SupportAbility will provide an option for budget information shown on the Utilisation tab of NDIS Direct Client Funding records to be expressed in hours as dollars for stated item support budgets for supports with Hours as their unit of measure (as referenced in the NDIS Price Catalogue).  Staff will be able to switch between hourly and dollar formats for these support budgets and SupportAbility will remember their personal choice and continue to display this information in their preferred format from that point forward.

Return to Summary

Modernisation of Journal Edit Screen

The Edit Journal screen is one of the most used and most important areas of the SupportAbility product as it performs a key role in the generation of evidence for the supports provided and the progress made towards goals and outcomes.  

Given the importance of this screen and the fact that it is used by nearly all users of the SupportAbility product on a daily basis, we are investing to modernise this area of the system in an effort to improve and streamline the user experience. We will be reorganising the fields on this screen to ensure that the fields that providers use most are prioritised on the screen for an improved data entry experience.

Return to Summary


New Client::Incidents Tab

SupportAbility currently allows two different types of incidents to be recorded:

  • Client (Behavioural) Incidents – currently displayed on the Client::Journals tab, and
  • Organisational Accident/Incident Register (AIR) Incidents – currently visible only in the Reports menu and not visible on Client records when a Client has been linked as an involved party in the incident

Moving forward we will be creating a new Incidents tab on the Client record that will showcase both Client (Behavioural) Incidents as well as Accident/Incident Register (AIR) Incidents in situations where a Client has been linked as an involved party.  This will allow staff to review all client incidents, regardless of the type, from within the new Client::Incidents tab.

Return to Summary


Combining the Client::Workforce tab into the Client::Employment tab

To make space for the new Client Incidents tab (as mentioned above), we will be relocating the information currently contained within the Client::Worforce tab (currently used to track information for Australian Disability Enterprise Services) to the bottom of the Client::Employment tab. Apart from this relocation, these fields will continue to work as-is.

Return to Summary


Update to NDIS Practice Standards

The NDIS Practice Standards, as part of the NDIS Quality and Safeguarding Framework, have recently been updated by the NDIS Qualify and Safeguards Commission.  We will be updating the NDIS Practice Standards in SupportAbility to reflect these changes.  Once updated, only the standards contained within the new version of the NDIS Practice Standards will be able to be linked to various records in SupportAbility.  All existing references to historical and superseded NDIS Practice Standards will be preserved for auditing purposes.

Return to Summary


12 Month Roadmap

SupportAbility - Mobile Phone version

In response to feedback from both current subscribing providers and prospective providers, we can confirm that, following the Billing Flexibility project, our next major project, expected to commence late in 2021, will be to create a mobile phone version of SupportAbility. 

This mobile-friendly version of SupportAbility will not provide access to the full functionality of the standard SupportAbility application, but will instead focus on providing access to the core functions required by support workers in the field.

Some of the functionality we are considering for the mobile version of  SupportAbility will include the ability for a Staff Member to:

  • Login securely
  • View their Roster
  • Access basic Client Details and Warnings
  • Access basic Activity information
  • Check-in and out of Activity-based shifts with geolocation
  • Enter the kilometres travelled in private and/or company vehicle
  • Collect a Digital Signature from a Client or their Nominee on a Support Log
  • Create Client Journals (case notes) and record Goal Progress
  • View mobile supported Client Documents and upload new Client Documents such as photos

Please be aware that this is a long-term major project that will require some interface changes to SupportAbility in readiness for this before the actual mobile interface is released. The actual mobile interface is expected to be released in late 2022.

It is yet to be determined if the mobile phone version of SupportAbility will be delivered in the form of a mobile application or a responsive web design.  We will be reviewing the technology options available and will provide more details once a decision on this has been made. 

We will be sending out a survey to our subscribing providers in the coming months to determine the functionality that they deem to be most important to deliver in the initial stages of this major project.  However, we welcome any ideas or suggestions that our providers would like to share with us by sending an email to ideas@supportability.com.au.

Return to Summary


Decommissioned Feature Notices

We have a policy of removing functionality that is not being used in an effort to improve the user experience by reducing system complexity, preserving screen real estate, and reducing bugs. The following existing SupportAbility features have been scheduled for removal 

Legacy Client Record Privacy Settings

The Client privacy settings on the Client Details tab of the Client Record are a legacy item from the first release of SupportAbility over 10 years ago:

Our data analysis indicates that of the 80,000 Client Records stored in SupportAbility across all of our subscribing providers, less than 0.3% of these Client Records are using these settings. 

We expect these Privacy Settings to be removed from the Client Details tab of the Client record by the end of 2022.

Shared Activity Costs

The Rate Card system and the cost amortisation model for non-NDIS services were included in the first release of SupportAbility over a decade ago.  This lacks the sophistication and flexibility of our more recent billing technology and greatly over-complicates the Staff section of the Activity Edit screen.  

Our data analysis across all of our subscribing providers indicates that very few providers are using the Rate Card and cost amortisation model when billing for non-NDIS services.  

We expect this functionality to be removed before July 2022.

Rate Cards and Cost Amortisation for Non-NDIS Services

The Rate Card system and the cost amortisation model for Non-NDIS services were included in the first release of SupportAbility over a decade ago. This lacks the sophistication and flexibility of our more recent billing technology and greatly over-complicates the Staff section of the Activity Edit screen.  

Our data analysis across all of our subscribing providers indicates that very few providers are using the Rate Card and cost amortisation model when billing for non-NDIS services.  

We expect this functionality to be removed before the end of 2022.

Return to Summary

Still need help? Contact Us Contact Us