SupportAbility Roadmap
To provide greater transparency regarding planned enhancements and new features, details of the current SupportAbility Roadmap are updated here.
This article contains a list of key features and enhancements that are currently being developed (Now), product initiatives that have been prioritised to be developed in the near future (Next), and those that are being considered on the distant horizon (Later).
It is not designed to be a complete or final list. Instead, it is focused on providing information regarding upcoming changes that will affect how our subscribers use the product for forward planning and communicating the direction the SupportAbility product is headed beyond this.
Our aim at SupportAbility is to create efficiencies by enabling providers to prioritise participants and their needs while removing complexity from processes and administration. We help providers gain efficiencies while supporting you to do what you do best: deliver high-quality care and achieve positive outcomes.
We know there is much uncertainty about what the future looks like in and around the disability sector and the NDIS; however, SupportAbility is committed to this sector and will adapt to best meet the evolving needs in this space.
For more information about how roadmap decisions are made, please review The Roadmap Process at SupportAbility article linked below.
Audience: All
A new way to understand our roadmap is coming - Q1 2026
We're in the process of moving to a more dynamic, interactive way of communicating our roadmap - one that will make it easier to see exactly where each initiative sits in our development pipeline, and to have your voice heard on what we build next.
This new portal will allow you to browse features by stage (from Under Consideration through to Fully Released), submit your own ideas, and stay informed as things progress - without needing to check back on a static article.
We'll share more details when it's ready to launch. In the meantime, this article continues to reflect our current roadmap.
Summary
The following list summarises the content within this article. Click on the links below to take you to the relevant sections:
- Now - Product initiatives currently in development
- Next - Product initiatives prioritised to be developed
- Later - Future product initiatives yet to be prioritised
- Recently Released
IMPORTANT NOTE: ALL ITEMS ON THE ROADMAP ARE SUBJECT TO CHANGE
Now - Product initiatives currently in development
Product initiatives that are currently in development and are expected in the next three to six months are included here.
Roster Planning cont.
Greater roster planning functionality continues to be developed for Rostering teams, Team Leaders, and Managers. Building on the foundation established in recent releases, upcoming improvements to the Timeline view include:
- The ability to filter the 'Additional Staff' section by name, employment type, and site/service — making it faster to find the right person to fill a shift, particularly for larger organisations with many hundreds of staff
- Rostered Hours and Agreed Hours displayed per staff member directly in the Timeline view, so rostering teams can see at a glance whether allocating a shift would put someone at risk of potential overtime for the pay period
- The ability to filter activities and shifts by issue type — including To Be Filled shifts, staff clashes, client conflicts, and client absences — to help teams focus on what needs attention
- Improved navigation after allocating a shift via drag and drop, so the roster view returns to the relevant staff row rather than requiring manual scrolling
- The ability to print the roster
In addition to these enhancements, we are also working to improve the accuracy of staff clash detection, ensuring clash indicators are calculated in real time and displayed consistently across the Roster, Activity records, and the Activity Staff Report.
Please note that these features will be delivered in multiple smaller releases over time, and some may take longer to develop than others. We'll keep you updated as this progresses.
Funding Period Enhancements
Work continues on improvements to Funding Period management in SupportAbility, including:
- A dedicated Funding Plan record page, providing a clear overview of all linked Funding Period records per component, with the ability to create new periods and manage them in bulk from one place
- Improved search and reporting — including the ability to filter by Funding Period record in the Client Funding Search and NDIS Budget Utilisation Report, and updated naming conventions that make it easier to identify the Funding Component and sequence associated with each record
- Replication enhancements, including the ability to manually edit proposed replication dates before confirming, traceability details on replicated records, increased replication limits to accommodate five-year plans, and a fix to ensure documents linked to the initial Funding Period record are correctly carried through to replicated records
- Validation improvements to prevent the selection of Funding Plans with dates in the past when creating new Funding Period records
Employment Hero API Integration
We are building a direct API integration between SupportAbility and Employment Hero to streamline the timesheet export process for payroll.
The initial integration focuses on sending timesheet data from SupportAbility to Employment Hero, removing the need for manual export and import between the two systems. Key elements of this work include:
- Configuration of Employment Hero API credentials within System Preferences, allowing providers to securely connect their Employment Hero account to SupportAbility
- A 'Send Timesheets to Employment Hero' action within the Timesheet Batch, enabling payroll officers to initiate the export directly from SupportAbility
- A new Timesheet Batch Details view, displaying the status of each timesheet sent to Employment Hero — including any errors — so providers have a clear record of what was successfully processed
- Location ID mapping, allowing providers to configure how SupportAbility populates the Employment Hero location field on each timesheet line, supporting accurate cost attribution by location in Employment Hero
This work is being developed incrementally, with selected providers involved in testing as each piece is completed.
Work Types for Payroll
We are introducing the ability to configure and assign Work Types to shifts in SupportAbility, making it possible to capture richer timesheet data that flows directly into payroll exports - regardless of which payroll platform your organisation uses.
Work Types allow providers to indicate what category of work occurred on a shift, and whether additional payroll entries are required beyond the standard hours - for example, a sleepover allowance, a kilometres reimbursement, or a specific work classification required by your payroll system.
This work includes:
- Configuration of Work Types in System Preferences, with support for Hours-based, Allowance, and Kilometres categories, and the ability to map each Work Type to the relevant identifier in your payroll platform
- The ability to assign Work Types to individual staff shifts within Activity records, with visual indicators in both the Activity view and the Roster
- Work Type data flowing through to the Detailed Timesheet Batch export, and to the Employment Hero API for providers using that integration
Next - Product initiatives prioritised to be developed
Product initiatives that have been prioritised to be developed in the near future have been included here.
Client Incident Improvements
Ways to improve Client Incidents in SupportAbility are being explored, including the ability to create Client Incidents on the Mobile App and greater transparency of AIR incidents in Client and Staff records.
Later - Future product initiatives yet to be prioritised
Future product initiatives that are yet to be prioritised but are on our radar for future development have been included here.
Continued Roster Enhancements
We're also exploring additional features to enhance the new Roster. While these will likely be implemented over time, the following is on our radar:
- Limit Visibility of Future Shifts: Provide the ability to control how far into the future Staff can see their Shifts, offering more flexibility in managing schedules
- Announce Roster Changes: Introduce tools to easily notify the relevant Staff of any roster changes, ensuring clear communication
- Enhanced 'To Be Filled' Shift Management: Improve the ability to announce or find Shifts that need to be filled, making it quicker to address gaps
- Better Client Schedule Sharing: Make it easier to share and communicate Client schedules, improving coordination across teams
Recently Released
7 Day Pay Period
The ability to configure a 7-day pay period is now available, complementing the 14-day pay period option introduced in November 2024. This allows organisations to configure their pay period to accurately reflect Agreed Hours and Potential Overtime calculations in SupportAbility.
Standard Availability & Leave Improvements
Enhancements to Standard Availability were introduced in v9.4 (October 2025), including the ability to configure multiple availability blocks per day and set a 7 or 14-day availability pattern.