NDIS Price Guide Updates - 2020/21

For more information about how NDIS Price Guide updates are managed in SupportAbility, please review the following article: 


2nd of July, 2020

Resolution regarding issue identified yesterday - v6.19.1

Good news! We have an upgrade going out tonight that will reintroduce the following mistakenly omitted Supports back into the 2020/21 NDIS Price Guide in SupportAbility:

  • 04_103_0125_6_1 - Access Community, Social And Rec Activities - Standard - Weekday Afternoon
  • 04_103_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Weekday Afternoon - TTP
  • 04_104_0125_6_1 - Access Community, Social And Rec Activities - Standard - Weekday Daytime
  • 04_104_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Weekday Daytime - TTP
  • 04_105_0125_6_1 - Access Community, Social And Rec Activities - Standard - Saturday
  • 04_105_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Saturday - TTP
  • 04_106_0125_6_1 - Access Community, Social And Rec Activities - Standard - Sunday
  • 04_106_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Sunday - TTP

Once this upgrade has been released, any of these Supports Allocated in Activities on or after July 1st will no longer appear as associated with the '2019/20 April 30th Update Price Guide' incorrectly and the Price will be accurate as per the 2020/21 Price Guide.

We are expecting this upgrade to go out at approximately 8 pm. If your organisation needs to review this tonight, please check the version number in the top left-hand corner, when it reads v6.19.1 this will indicate the update has been released. From here, the Activity Sign Off can be performed as the correct Price will be in use so these Supports may be claimed and/or Invoiced accurately.

We thank you for your patience whilst we worked to resolve this issue.

Availability of all Support Items for providers of Plan Management Services

We are anticipating an additional upgrade to be released next week which will ensure the Supports temporarily omitted by design, (listed in the Temporarily omitted Support Items specific to the 'new' approach for Community and Centre Based Group Services - July 2020 article) are available to Allocate in External Invoices for Services delivered on or after July 1st, 2020. 

We will continue to keep this article updated regarding the progress of this also.  


1st of July, 2020

Afternoon Update

Issue identified

When the Supports associated with the 'new' approach to Group Services were temporarily omitted from the new Price Guide in SupportAbility (as listed in this article: Temporarily omitted Support Items specific to the 'new' approach for Community and Centre Based Group Services - July 2020), regrettably there were some additional Supports that were also omitted incorrectly.

A list of Supports that have been mistakenly omitted (in addition to those omitted by design, as outlined in the linked article) has been listed below for reference. Our Engineering team are working on adding these Supports back in with priority, however, until this fix is released, we recommend providers  do not perform the Activity Sign Off yet if any of these Supports are in use, due to this issue, as the wrong price is currently in use incorrectly i.e. the April 30th Update (which included the COVID loading). Once this has been fixed, the Activity Sign Off may be performed as the correct version of the Support will be in use and thus the correct price.

  • 04_103_0125_6_1 - Access Community, Social And Rec Activities - Standard - Weekday Afternoon
  • 04_103_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Weekday Afternoon - TTP
  • 04_104_0125_6_1 - Access Community, Social And Rec Activities - Standard - Weekday Daytime
  • 04_104_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Weekday Daytime - TTP
  • 04_105_0125_6_1 - Access Community, Social And Rec Activities - Standard - Saturday
  • 04_105_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Saturday - TTP
  • 04_106_0125_6_1 - Access Community, Social And Rec Activities - Standard - Sunday
  • 04_106_0125_6_1_T - Access Community, Social And Rec Activities - Standard - Sunday - TTP

Our sincerest apologies for any inconvenience this may cause and please be assured, we're working on this with the utmost priority. We will provide an update regarding the progress of this as soon as possible.

We are working on a solution for Plan Managers in parallel, to ensure that in addition to the above Supports being reinstated, the temporarily omitted Supports removed by design will be available to utilise in External Invoices. We will be keeping this article updated regarding the progress of this also.  

Morning Update 

New '2020/21 - July 1st’ NDIS Price Guide available

The '2020/21 - July 1st’ NDIS Price Guide has been added to SupportAbility in the upgrade to v6.19 last night on the 30th of June, 2020 and is now in use in Activities & External Invoices for Services delivered on or after July 1st, 2020, that have not yet had the Sign Off completed. This upgrade also included:

  • Changes to the way that NDIS Direct Client Funding Price Guide Transitions validate Support Allocations to ensure Supports from previous Price Guides relative to the Funding Period can be utilised after July 1st.
  • Support Items specific to the 'new' approach for Community and Centre Based Group Services have been temporarily omitted and will not be available in Activities or External Invoices in this release. This is to ensure that providers do not 'opt in' to this new service delivery model by unintentionally Allocating and claiming for these new Supports. We are currently working on a solution that will allow providers to choose when to move to this new approach.
  • Supports that require the Price to be divided by the number of participants will be introduced with the ability to Customise the Price of this Support in the NDIS Support Allocation window of Activities. This will ensure the applicable reduced Price can be charged whilst we work on a more comprehensive 'Fractions of Price' solution.
  • Registration Group information is now displayed for additional Supports.

We will be keeping this article updated with more information about the additional solutions being designed and developed to assist in meeting the new requirements of this Price Guide in due course. 

Supported Employment

Our discussions with providers in this space regarding the changes to Supported Employment have highlighted a significant lack of guidance regarding the new Supports available in the 2020/21 Price Guide and how providers should utilise these. 

This is an issue that the National Disability Service (NDS) is aware of and currently campaigning on behalf of providers with the NDIA. Based on the limited information available our current understanding is that: 

  • Providers can continue to claim using the previous DMI Level Supports until such time as the participant's plan is reviewed and their Funding for Supported Employment is moved into Category 4 - Assistance with Social, Economic and Community Participation. These Supports will continue to be available in the NDIS Support Allocations window for Activities delivered on or after the 1st of July, 2020 and will include information regarding which Price Guide they belong to for reference i.e. 2019/20
  • When the new plan is established, and the participant's Funding for Supported Employment is available using Category 4 - Assistance with Social, Economic and Community Participation, providers can choose to either: 
    • use the transitional funding arrangement Support Item i.e. 04_891_0133_5_1 Support Item which will ' ...allow providers to continue to claim under the pre-1 July 2020 ADE pricing arrangements for a period of up to 18 months, as agreed under the pricing transition arrangements. This support item is not subject to a price limit. However, ADE providers that choose to use pre-1 July 2020 pricing arrangements during the transition period can only claim this item at the current Disability Maintenance Instrument (DMI) or Average Outlet Price (AOP) they currently have in place for each current or new supported employee'. (p 61 and 87), OR
    • use the new hourly Supports and divide the Price by the number of participants. We will be providing further functionality to allow providers to manage these 'Fractions of Price' calculations in future releases as outlined previously. 
  • Programs of Support are applicable to Supported Employment regardless of way in which Supports are utilised. In addition to the above, we will also be providing further functionality to assist providers in managing these new requirements. More information regarding this will be announced here in due course. 

29th of June, 2020

The updated 2020/21 NDIS Price Guide was released on Friday evening the 26th of June, 2020. The version control section of this document advises that this is the 'First Operative Edition' and as such, is comprised of a series of updates. Many of these updates significantly change the way that Supports are delivered and claimed/Invoiced i.e. Group Services, Supported Employment and SIL; as well as changes to the Engineering solutions that will be required in SupportAbility. These changes have been outlined below, as well as what to expect on July 1st, 2020, in order to assist providers immediately. 

IMPORTANT
Given the fact that the Price Guide was only released on Friday night, we have the entire SupportAbility team working as hard as we can to release these changes tomorrow night.  However, we also need to conduct proper testing analysis to ensure a quality outcome for our subscribers. In the unlikely scenario that we are unable to release the Price Guide upgrade tomorrow night, we will provide additional email correspondence and guidance. 

What are the key changes to expect with the upgrade to SupportAbility v6.19 on Tuesday evening the 30th of June, 2020?

  • The introduction of the new 2020/21 NDIS Price Guide 
    • The new Price Guide will be in use in the NDIS Allocations window of Activities (based on the Client's Price Guide Transition setting being set to 'As Soon As Available' and provided a Client Support Log has not yet been completed) & External Invoices, for Services delivered on or after July 1st, 2020 that have not yet had the Activity Sign Off complete
    • The updated Price Guide includes transitional Support Items for Community and Centre Based Group Services i.e. group price ratios. The prices for these Supports have been positively indexed, however, may be lower as a result of the temporary COVID loading having been removed 
  • Changes to the way that NDIS Direct Client Funding Price Guide Transitions validate Support Allocations
    • These changes allow providers to utilise the relevant Supports based on the Initial Price Guide in use in the Client's NDIS Direct Funding record, as well as any new Supports from the 2020/21 Price Guide for Activities that fall on or after the 1st of July, 2020, provided their NDIS Direct Funding record allows for this i.e. a Flexible Budget for the parent Support Category is available, or the new Support Item/s have been added with a Budget (even if this is $0)
      • For example, if a Support Item is removed from the new Price Guide, but was relevant at the time the Client's Funding was entered e.g. 01_035_0115_1_1
        Supported Independent Living - For 3 - Standard, then this will continue to be available in the NDIS Support Allocations window for Activities delivered on or after the 1st of July, 2020 and will include information regarding which Price Guide it belongs to for reference i.e. 2019/20
    • In situations where a Support Item is in use (i.e. where the Price Guide Transition has been configured to 'Never' or after a specific date), which had the temporary COVID loading included, SupportAbility will utilise the price from the ‘2019/20 - March 1st Update’ NDIS Price Guide for the relevant Supports in Activities delivered on or after July 1st, 2020, to ensure that providers are not claiming the COVID loading incorrectly
  • Support Items specific to the 'new' approach for Community and Centre Based Group Services have been temporarily omitted and will not be available in Activities or External Invoices in this release (please see below for more information)
    • This is to ensure that providers do not opt in to this new service delivery model by unintentionally Allocating and claiming for these new Supports. We are currently designing a solution that will allow providers to choose when to move to this new approach
    • N.B. These Supports will also not be available to Allocate in External Invoices for providers of Plan Management Services yet either. We will provide further updates regarding when to expect these Supports to be available  
  • Supports that require the Price to be divided by the number of participants will be introduced with the ability to Customise the Price of this Support in the NDIS Support Allocation window of Activities to ensure the applicable reduced-Price is charged, whilst we work on a more comprehensive 'Fractions of Price' solution (please see below for more information)
  • Registration Group information is now displayed for additional Supports (please see below for more information)

Community and Centre Based Group Services - 'transitional' and 'new' approaches

Providers now have the option of delaying the implementation of the 'new' approach for Group Services and may continue to use a 'transitional' approach i.e. group ratio Supports, which are included in the new Price Guide at an indexed rate. Providers can choose when to move to the new approach for Group Services over the next year. The new approach includes: 

  • Charging the relevant Fraction of the Price for the Services received e.g. 3 hrs x $19.19 ($57.56 / 3)
  • Individually charging for Non-Face-To-Face Support Provision
  • Charging a separate Centre Capital Cost (where relevant)
  • The option to utilise 'Programs of Support'

On page 62, the NDIA has stated that ' A provider must use the same approach (transitional or new) for all the group and centre based supports that they deliver. Once a provider commences to use the new pricing arrangements they may no longer use the transitional pricing arrangements'. Similar to TTP, it appears that when these new Supports are used, this would indicate that the provider is moving to solely deliver Services under this new approach. 

We are in the process of designing a setting in System Preferences (similar to TTP), where providers can specify to move to this new approach when ready. This will subsequently make these new Supports available and will no longer allow the transitional ratio Supports to be utilised. However, this will not be available from July 1st, 2020. 

Given providers will need time to consider, plan and manage such an implementation, to avoid the risk of these new Group Supports being Allocated and claimed incorrectly and thus binding an organisation to use this new approach, the Supports associated with this  will not be available to add to the NDIS Direct Client Funding record or use in Activities delivered on or after July 1st, 2020 as yet, until the new setting outlined above is available. 

Fractions of Price model

Throughout the operative 2020/21 NDIS Price Guide it is stipulated that ' If a support item is delivered to a group of participants then the price limit for each participant is the price limit set out in the table below divided by the number of participants in the group. Providers should make a claim for each participant using the relevant support item. Each claim should be for the total time of the support but is subject to the lower price limit as set out above' (p58 for reference). 

Supports that use this new Fractions of Price model are:
  • Group and Centre Based Activities (Standard & High Intensity) p58 
    • N.B. This is only applicable when the 'new' Group Services approach is in use
  • Supported Employment (with the exception of the 04_891_0133_5_1_D transitional Support Item) p60/1 and p86
  • Development of Daily Living and Life Skills (09_009_0117_6_3) p81
  • Workplace assistance (10_016_0102_5_3) p84
  • Physical Wellbeing Activities (12_027_0126_3_3, 12_027_0128_3_3, 12_029_0126_3_3) p90 
  • Dietetics (12_025_0128_3_3) p91 
  • Transition through school and to further education (13_030_0102_4_3) p92 
  • Early Childhood Intervention Supports (under 7 years) p94 
  • Therapy Supports (over 7 years) p95 

Given that providers need a way to be able to charge for a fraction of the price of these Supports, following the upgrade to v6.19, providers will temporarily be allowed to Customise the Price of these Supports in the NDIS Support Allocation window to ensure the applicable fraction of the price is charged. 

We are working on a more comprehensive solution to the 'Fractions of Price' model, introduced in the updated NDIS Price Guide and will provide further details soon.

Registration Group information displayed for additional Supports

Registration Group information will be displayed in the additional places for the following Supports with the intro of the 2020/21 NDIS Price Guide:

  • Activity Based Transport
  • Provider Travel - Non-Labour Costs
  • Centre Capital Cost
  • Establishment Fee for Personal Care/Participation

Given that the name & description for each of these Supports are identical and that some Categories contain multiple versions of these Supports, the only way to differentiate these is by Registration Group.

Whilst Registration Group information is already displayed in the Client Funding record, to assist providers in selecting and identifying the correct version of these Supports, the Registration Group information pertaining to these Supports will be displayed in the NDIS Support Allocations window in Activities, as well as in the Bulk Payment Request (BPR).

Are there any further updates expected after this?

Yes. Further to our previous update on the 24th of June, 2020, this has been revised slightly. In addition to the above, we are in the process of conducting comprehensive business analysis in order to design solutions to assist providers in meeting the new requirements, in the next phases of development required in response to the 2020/21 NDIS Price Guide. These include (in no particular order):

  • Provider Travel - Non-Labour Costs
  • 'New' Group Services approach
  • Programs of Support
  • Fractions of Price Management

We will be keeping this article updated with more information in due course regarding the progress of the solutions to be expected in order to meet these new requirements.

Supported Employment

Further to our previous update regarding Supported Employment on the 24th of June, 2020, the NDIA has stated that the new  04_891_0133_5_1_D Support Item will ' ...allow providers to continue to claim under the pre-1 July 2020 ADE pricing arrangements for a period of up to 18 months, as agreed under the pricing transition arrangements. This support item is not subject to a price limit. However, ADE providers that choose to use pre-1 July 2020 pricing arrangements during the transition period can only claim this item at the current Disability Maintenance Instrument (DMI) or Average Outlet Price (AOP) they currently have in place for each current or new supported employee'. (p 61 and 87).

Given providers of Supported Employment have a period of up to 18 months to transition to this new approach, we would expect that the transitional 04_891_0133_5_1_D Support Item will be used in lieu of the existing DMI codes specific to the 2019/20 Price Guide. This will need to be added to the Client's Funding record in order for this to be available in the NDIS Support Allocation window of the Activities they participate in. 

Supported Independent Living (SIL)

The new SIL provider pack has not yet been published, however, the NDIA have released information on their website regarding the changes to Supported Independent Living. It is stated that 'Existing plans containing agreed quotes will continue until the end of their 12 month term, at which point the new SIL price limits will apply', and in addition 'The NDIA is conducting a review of SIL price controls and new SIL-specific price limits will be included in an updated Price Guide released later in 2020. Until this review is complete the price limits for Assistance with Daily Living will apply to SIL supports'. 

The update to the way that Price Guide transitions work, as outlined above, will mean that providers will continue to be able to utilise and claim/Invoice for the 2019/20 Supported Independent Living (SIL) Supports that have been included in the Client's Funding record until the end of this period. 

However, at the end of the Client's existing plan with an agreed SIL quote, the way that Supports are Allocated for this Service will change significantly given this was previously charged as a single combined Weekly Unit of Measure Support. From this point forward, the Client's Supports will need to be separated out into a number of Support Allocations for each Client for the week. From the conversations we've had with providers in this space so far, they have advised that they intend to determine a 'pattern of Support' referred to as the Roster of Care on a weekly basis and replicate this out for the required period. 


26th of June, 2020

The NDIA has issued a news update today regarding the decision to give providers the option to 'use either the new streamlined pricing arrangements for group-based supports or continue to use the 2019‒20 arrangements for up to a further 12 months'. 

It has been advised that the revised Price Guide is to be expected today, and we are awaiting its release in order to best understand any additional requirements needed.

We will provide an additional update regarding what to expect from here on Monday once more about these new changes is known. 


24th of June, 2020

We are in the process of finalising the first phase of development required in response to the 2020/21 NDIS Price Guide updates necessary in SupportAbility. This will introduce the new 2020/21 Price Guide itself as well as an update to the way Price Guide Transitions validate Support Allocations.   

Changes to the way Price Guide Transitions validate Support Allocations

The 2020/21 Price Guide introduces significant changes to Group Services with the fact that separate ratio, community based and centre based Support Items have now been condensed into primary 'Group or Centre Based' Support Items, and fractions of time are expected to be applied manually based on the relevant portion of the service delivery applicable to each participant.

With this in mind, changes to the way that Price Guide Transitions validate Support Allocations will be implemented in this first phase of development. To date, provided the Price Guide Transition for the Client was set to As Soon As Available, SupportAbility would not allow providers to continue to utilise Supports from the previous Price Guide when a new Price Guide came into effect, in Activities delivered on or after the 1st of July.

However, provided the existing Service Agreement and Service Bookings providers have in place with their Clients remain valid, the facility to continue to claim and/or Invoice for Supports in the 2019/20 Price Guide for Activities that fall on or after the 1st of July, 2020 is required. Therefore, this update will allow providers to utilise the relevant Supports based on the Initial Price Guide in use in the Client's NDIS Direct Funding record, as well as any new Supports from the 2020/21 Price Guide for Activities that fall on or after the 1st of July, 2020 provided their NDIS Direct Funding record allows for this i.e. a Flexible Budget for the parent Support Category is available, or the new Support Item/s have been added with a Budget (even if this is $0).

For example, if we had an agreement to deliver 1:3 ratio centre based Group Supports for a specific Client for their plan period of the 1st of January 2020 - 31st of December 2020, and the Service Booking remains valid allowing us to claim for this Support, SupportAbility will continue to allow this 1:3 ratio Support to be utilised in Activities up until the end of the Client's Funding Period (whereas this would not have been possible previously). 

If we also needed to claim for the new Provider Travel Non-Labour Costs Support Item, provided this Item has either been added to the Client's NDIS Direct Funding record following the introduction of the new Price Guide with a Budget (even if this is $0) or, the Client has a Flexible Budget for the parent Support Category this Item belongs to, this will also be available to Allocate in Activities that fall on or after the 1st of July, 2020 the Client participates in as required.

Updates to these validations will give providers more flexibility to assist with continuity of service delivery and when necessary, i.e. when the participant is due to transition to a new NDIS Plan or has a Plan Review; negotiate new or updated Service Agreements and Allocate these new Supports at this time, rather than these 'old' Supports essentially becoming invalid for Activities delivered on or after the 1st of July, 2020.

We will be adding information regarding which Price Guide the Support Item belongs to in the NDIS Support Allocation window for reference and the ratio badges will be a good way to identify if these Supports are in use for Activities delivered on or after the 1st of July, 2020 before the Activity Sign Off is performed, as fractions of time management will not need to be applied to these Supports. 

Will the COVID loading be removed when the new Price Guide is released?

Whilst the indexed pricing has not been made available yet for each Support Item in the Support Catalogue, now that guidance has been provided that the COVID loading will no longer be applicable, it is expected that this will include a reduction to the rates of the applicable Supports to remove this temporary loading. 

However, given that we are changing the way that Price Guide Transitions validate Support Allocations as outlined above, where a Support Item is in use from the previous Price Guide that included the COVID loading, SupportAbility will utilise the price from the '2019/20 - March 1st Update' NDIS Price Guide for these Supports in Activities delivered on or after July 1st, 2020, to ensure that providers are not claiming the COVID loading incorrectly. 

When will these updates be released?

We are working on introducing the new '2020/21 - July 1st' NDIS Price Guide into SupportAbility, as well as the changes outlined above as soon as possible and expect this will be available in an upgrade on Tuesday evening the 30th of June, 2020. 

Working on these solutions is our number one priority at present and we will keep providers updated regarding the progress of this in this article from here. 

Are there any further updates expected after this?

Yes! In addition to this, we are in the process of conducting comprehensive business analysis in order to design solutions to assist providers in meeting the new requirements, in the next phases of development required in response to the 2020/21 NDIS Price Guide. These include:

  • Programs of Support
  • Provider Travel - Non-Labour Costs, and potentially
  • Fractions of Time Management.

We will be keeping this article updated with more information in due course regarding the progress of the solutions to be expected in order to meet these new requirements.

How can Non-Face-To-Face Support Provision be managed in SupportAbility?

When Claim Types were introduced, the facility for providers to add the same Support Item more than once was introduced, provided it has a different Claim Type. Given 'Non-Face-To-Face' is a separate Claim Type, this can be added to the same Activity, or a separate Activity, as required for the relevant Support Item:

With the release of the 2020/21 NDIS Price Guide, whilst there is no mention of the term 'Claim Type', we will continue to allow providers to use the relevant Support Items to claim for additions to direct service provision in a similar manner to the above where the Price Guide stipulates this can be used for specific Supports e.g: 'As well as direct service provision, these support items can be used to claim for:

  • Non-Face-to-Face Support Provision
  • Provider Travel
  • Short Notice Cancellations'

It will be up to each provider to decide how this will best be managed for your organisation, and the most cost-effective way to do so, given this will require a significant amount of additional administration. Unfortunately, there is not a great deal of guidance regarding what is expected here and it is going to be up to each provider as to how they choose to track Non-Face-To-Face Support Provision. Disability Services Consulting (DSC) has published an interesting article ' NDIA Gaslighting Group Providers' recently, which includes reference to this in relation to the reductions in revenue for Group Services: 'To make up the gap, providers need to track and claim every minute they spend providing non face-to-face support (after they’ve negotiated with all participants to claim it)'.

Providers have the ability to Allocate and claim for Non-Face-To-Face Support Provision in separate Activities. Given the NDIA has advised that Non-Face-to-Face Support Provision can only be claimed if this is worked out separately for each participant specifically, creating separate Client-only Activities for this purpose (for example) would allow you to specify how this is specific to the Client in relation to their Support needs.

SupportAbility provides a number of ways that this could be managed. To provide a few suggestions, depending on the level of detail required, the Activity Description appears on the Client Funding Statement which many providers choose to print monthly for each Client. Therefore, if each instance of Non-Face-To-Face Support Provision was captured as a separate Activity, this would itemise everything specifically for the individual. A huge amount of administration would be required to manage this though, and we consistently receive feedback that participants do not want this level of detail in Invoices/Client Funding Statements, therefore, this may not be the ideal solution. 

However, if it was negotiated that 1 hour of Non-Face-To-Face Support Provision for the relevant Support is to be charged for each day the Client attends, and they attend 5 days per week, for example, week-long Activities could be created for the participant:

Individual Client Journals could be added to reflect the break down of each instance of Non-Face-To-Face Support Provision:

Alternatively, if a set number of hours has been negotiated for Non-Face-to-Face Support Provision for the duration of a Program of Support, then the Non-Face-To-Face Support Allocations could potentially be added into the same Activity as the Program of Support, using Client Journals to document the Non-Face-to-Face Support Provision component.

How can the transition for Supported Employment be managed?

Given that Supported Employment has now been moved to Category 4 and the new 2020/21 Price Guide stipulates that Programs of Support are applicable to utilise for these Supports, the feedback we've received so far with providers delivering this Service indicates that this is the direction they'll be heading in as it seems like the only feasible option and that they will continue to create week-long Activities to manage this using a similar method to the above suggestions using Client Journals to record all details of service delivery, even though the Unit of Measure for these Supports has changed.

In order to utilise these new Supports, the participant will need to have these added to their NDIS Direct Client Funding record once the new Price Guide is available, and/or have a Flexible Budget for Category 4 available so these new Supports may be selected in the Allocations window for Activities delivered on the 1st of July, 2020 onwards.


12th of June, 2020

The 2020/2021 NDIS Price Guide is unlike any other Price Guide released over the past 7 years since the NDIS trials commenced.  Whilst it is certainly a welcome change to have this Price Guide released so early, unfortunately, it is important to point out that this appears to be missing key information. As is so often the case, this Price Guide also lacks the clarity and guidance required for providers to implement the changes it contains. We are aware of another update to the Price Guide coming into effect today with the release of v2.

From SupportAbility’s standpoint, the major elements in this Price Guide that may require an Engineering response:

  •  the transition from using ratios to ‘fractions of time’ for Group Supports
  •  the introduction Programs of Support

  • Fractions of Time

    This is not the first time that the NDIA has tried to introduce the concept of ‘Fractions of Time’ or similar pricing methods that ignore the complexities of Services.  Disability Consulting Services recently wrote an article entitled Group Supports and the new Price Guide – a massive oversight or a serious threat? that outlines some of the major issues with this proposed approach.

    The ‘Fractions of Time’ pricing method implies that delivering a 1:1 Service in the community is just as complex as delivering that Service in a 1:5 ratio, and therefore should be remunerated equally. 

    On the three previous occasions when the Agency has attempted to introduce similar pricing changes for Group-based Services, providers communicated to the NDIA that they would not be able to continue delivering Group Services under such an arrangement.  The Agency has always responded to these concerns by reversing their policy, to avoid the risk of market failure for Group Services.  Given that we have seen this 3 time before, and given the Agency has reversed its decision each time, we are hopeful that providers will again voice their concerns to create the same outcome.  

    SupportAbility in its current form does allow providers to use the Fractions of Support method when allocating Supports, albeit in a manual fashion.   We will be engaging with various providers to better understand what tools they would need to implement the Fractions of Support model in their daily operations.  However, it this point in time, we are waiting to see the NDIA reverse their decision before we commence any Engineering work in this space.

    Programs of Support

    The concept of Programs of Support is a welcome addition to stabilise the cashflow and Service predictability for providers whilst reducing the administration overheads of dealing with short term Cancellations and other billing complexities.  We will be engaging with various providers to better understand which tools they would need to implement the Programs of Support model in their daily operations.

    We will continue to provide updates on this page as we learn more from our discussions with providers and also as the Agency release more details on the new Price Guide and how providers should implement these changes.


    3rd of June, 2020

    We are aware that the NDIA has published the 2020/2021 NDIS Price Guides on their website today. 

    The team at SupportAbility are currently in the process of reviewing this information internally and will provide more information shortly.  

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