NDIS Pricing Arrangements and Price Limit Updates - 2021/22

When a Price Guide is released, there are many changes that go along with it. Updates to the Price Guide outside of July 1 are also increasing. This article is used to communicate any and all changes in relation to the 2021/22 NDIS Price Guide to SupportAbility subscribers.

For more information about how NDIS Price Guide updates are managed in SupportAbility, please review the following article: 

Audience: Authorised Representatives, Finance Team, Operations Management


Summary

The following list summarises the content within this article. Click on the links below to take you to the relevant sections:


v7.13.6 update to the 2021/22 - July 1st Price Guide (published Tuesday the 24th of August, 2021)

SupportAbility v7.13.6 was released last night, including the updates to the 2021/22 - July 1st Price Guide as outlined below. 

Notional Unit Price calculation solution

We are currently developing a solution to assist providers with the claiming/invoicing calculations for Notional Unit Price Supports. This is expected to be released in the upcoming upgrade to SupportAbility v7.14 (1st of September, 2021). For more information, please review the Notional Unit Price Support Items article. 


Update to the NDIS Price Guide and Support Catalogue - 19th of August (published on the 19th of August, 2021)

An update to the NDIS Price Guide and the NDIS Support Catalogue has been published on the NDIS website today. Even though these updates are being published on the 19th of August, according to the NDIS Price Guide, these updates appear to be effective the 1st of July, 2021. 

Analysis summary
  • 1 Support Items have an updated price

  • 4 Support Items have been added

  • 1 Support Item has had a name change
  • 1 Support Item has been updated to a Legacy Support
    • 09_799_0117_8_3 Provider travel - non-labour costs

We are expecting these updates to the 2021/22 - July 1st Price Guide, to be included in an upgrade released on Monday evening the 23rd of August, 2021. An update will be provided once this has been released. 

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Solution to assist providers with claiming/invoicing calculations for Notional Unit Price Supports (published on the 6th of August, 2021)

We are in the process of developing a solution to assist providers with claiming/invoicing calculations for Notional Unit Price Supports so the above will no longer be necessary. 

A new configurable system setting will be available, similar to the Default price for 'Transport' (02_051_0108_1_1) setting in the Funding tab of System Preferences, which will allow providers to configure the price to be listed by default for all Transport/Travel Notioal Unit Price Support Items when these Supports are added to Client Funding records and NDIS Support Allocations. 

In addition to the above, once this update has been released, the ability to select the 'Customise Price' button will again be available for all Notional Unit Price Supports, as was the case pre v7.11 and the new Price Guide being introduced e.g:

For the relevant total amount to be entered e.g. $2.40. This will ensure that Staff can enter the correct NDIS Support Allocation Quantity and Price again e.g. 10 Quantity (km) x $2.40 Price = $24

SupportAbility will then perform the required calculations for any Support Allocations with a Price over $1 automatically e.g. 24 x $1 = $24, at the stage of Generating the BPR or Direct Invoice Batch for Clients with Plan Managed Funding, as this is what needs to be claimed/Invoiced for these Supports. 

The Allocated Values will also be displayed in the Edit BPR and View/Edit Direct Invoice Batch screens for reference. However, only the 'converted' price i.e. 24 x $1 = $24 will be included in the BPR and Direct Invoices for Plan Managers. 

This update is being applied to ensure that the Allocations can be ‘accurate’, therefore, accurate in Client Funding Statements etc. and SupportAbility performs the calculations to assist with the changes to claiming for these Supports. 

This update is expected in the upgrade to SupportAbility v7.14 which at this stage is expected on Tuesday evening the 31st of August, 2021. We will be keeping the Notional Unit Price Support Items article updated regarding this if this ETA is to change. 

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v7.11.4 update to revert Quantity for Notional Unit Price Allocations where a Custom Price is configured in the Client Funding record (published on 20th of July, 2021)

The upgrade to SupportAbility v7.11.4 last night included a fix to revert the Quantity of Notional Unit Price Support Allocations associated with Direct Client Funding records with a Custom Price in Activities on or after July 1st, 2021, where the Allocated 'full' price was still set to $1 (based on the change we had made initially), back to the original Quantity.

In cases where Allocations were included in Activities that are Signed Off, this change has been applied provided they have not been included in a BPR or Invoice Batch as yet.

Given this update may not have fixed every case of this, we recommend using the Allocations Report to check all NDIS Support Allocations in Activities on or after July 1st, 2021, to ensure that these are updated to the correct Quantity where necessary.

Notional Unit Price calculation solution

We are currently developing a solution to assist providers with the claiming/invoicing calculations for Notional Unit Price Supports. More on this will be announced soon. 

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Fix for Notional Unit Price Allocations where a Custom Price is configured in the Client Funding record (published on 19th of July, 2021)

As explained in our announcement on the  6th of July, 2021, SupportAbility v7.11 amended the price to $1.00 for Notional Unit Price Supports allocated in Activities after July 1st 2021, and recalculated the Quantity to account for this change in an effort to preserve the correct Total Value of these NDIS Support Allocations. 

This amendment worked fine for the majority of cases, however, we recently became aware of a mistake we made where Allocation Prices and Quantities were amended, even in situations where the associated Client Funding records contained a Custom Price for these Notional Unit Price Supports. 

For example, let say we had a Direct Client Funding record with a Custom Price set to $0.85:

In this scenario, allocations in pre-July 1st Activities would have looked as follows:

Following the SupportAbility v7.11 upgrade, the price was updated to $1.00 and the quantity adjusted to ensure that the total value for this support did not change:

However, there are several potential triggers that can cause the Price in the NDIS Support Allocations window in Activities to revert back to the Custom Price as per the Funding record ($0.85 in this case), but the Quantity remains at the converted value of 6.97 instead of 8.20, reducing the total value in this case from $6.97 to $5.92:

A fix will be applied shortly, expected for release in the next 24 hours, to revert the Quantity and Price for Notional Unit Price Support Allocations in Activities on or after July 1st, 2021 where a Custom Price has been configured in the Client Funding Record:

Unfortunately, this fix can only be applied to Allocations that still have the amended price set to $1.00. Where the correct Custom Price is appearing in the Allocations, but the Quantity is incorrect, the Quantity will need to be updated manually.

We, therefore, recommend using the 'Notional Unit Price' Support Item filter in the Allocations Report to check all NDIS Support Allocations in Activities on or after July 1st, 2021, to ensure that both the Price and Quantity are set to the expected value and if not, update this to the correct Quantity where necessary:

If Activities have been Signed Off with the incorrect Quantity, we recommend removing the Sign Off to correct this ASAP before BPRs and Invoice Batches are generated. If BPRs and Invoice Batches have been generated, the only way to correct this will be to reverse the workflow, by removing the Allocations from the BPR and Invoices from the Invoice Batch to then remove the Activity Sign Off.

Please accept our sincerest apologies for these issues that are being encountered due to this. The update expected should 'fix' a number of these errors, however, we do recommend checking any Notional Unit Price Supports that have been Signed Off with priority in order to correct these, then after the update has been released, checking all the remaining Allocations in Activities that have not yet been Signed Off to see if any of these still need to be corrected. We recommend that Team Leaders or other Staff Members responsible for performing the Activity Sign Off ensure they double-check Notional Unit Price Support Allocations specifically prior to completing the Sign-Off. 

If providers have any specific questions or concerns about this issue or the fix being applied, please contact our Customer Success team at support@supportability.com.au

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Updates to assist locate Support Items with a Notional Unit Price (published on 7th of July, 2021)

IMPORTANT -  We are currently reviewing possible options to assist providers managing Notional Unit Price Support Items, as charging for kilometres under this new approach requires significant administration and is very complex when flexibility is required for different prices & charges for these Supports. More information will be provided regarding this in due course. 

Until then, we would appreciate any feedback providers have about how you currently utilise these Supports and how you need to charge for Notional Unit Price Support Items to assist us in designing the best solution to address this. Please send any feedback regarding this to us via support@supportability.com.au, thank you kindly in advance. 

SupportAbility v7.11.1 upgrade

The upgrade to SupportAbility v7.11.1 released last night included a few updates: 

  • The Unit of Measure (UOM) for Transport 02_051_0108_1_1 is Annual in the NDIS Support Catalogue, however, this has been updated to a 'Unit' UOM in SupportAbility. 
    • This will therefore appear in SupportAbility again as 'Each' given Transport has a $1 Price Limit and is classified as a Notional Unit Price Support Item
  • Notional Unit Price Support Items can now be located using the 'Support Items' search criterion in the following reports: 
    • Client Funding Search Report
    • NDIS Budget Utilisation Report
    • Allocations Report
  • For example, if you wish to review NDIS Support Allocations in Activities after the 1st of July, 2021 for Notional Unit Price Support Items that have not been Signed Off, this can be achieved using the Allocations Report:


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2021/22 NDIS Pricing Arrangements and Price Limits - now available in SupportAbility (announcement published on 6th of July, 2021)

The 2021/22 NDIS Pricing Arrangements and Price Limits i.e. the 2021/22 NDIS Price Guide, has been added to SupportAbility in the upgrade to v7.11 last night and is now in use in Activities & External Invoices for services delivered on or after July 1st, 2021, that have not yet had the final Sign Off completed.
N.B. The only exception to this is where a Client’s Price Guide Transition settings are configured not to utilise the latest Price Guide in Activities.
Can our organisation expect Client Funding records to be updated?
It is important to note that whilst the new Price Guide will be used in Activities for services delivered on or after July 1st, 2021, the pricing of Support Items in NDIS Client Funding records is not updated when a new Price Guide is introduced.
The Price Limit listed for Support Items in a Client's NDIS Direct Funding record is based on when the record was initially created. The 'Price Guide Transition' settings are used to determine which Price Guide is used in the Activities the Client participates in and by default, are set to use the latest Price Guide 'As soon as available'.
Please see the NDIS Price Guide Transition article for more information regarding this, linked below for reference.
Transport Support Item

Given the 02_051_0108_1_1 Transport Support Item has been made a  'Notional Unit Price' Support and has the unit price of $1, the Default price for 'Transport' (02_051_0108_1_1) as configured in the Funding tab of System Preferences will no longer be used in Activities delivered on or after July 1st, 2021 that are utilising the latest Price Guide. 

The only exception to this is in the case where this Support Item has been added to a Client's NDIS Direct Funding record and a Custom Price has been configured. In such a case, the Custom Price will be used, however, a blue message will be displayed for reference to indicate this is a Notional Unit Price Support and we recommend removing the Custom Price from the associated Funding record to ensure the new Price Limit of $1 is used. 

Notional Unit Price Support Items

As mentioned in the previous update, in cases where 'Notional Unit Price' Supports are already Allocated in Activities on or after July 1st, 2021 and have had a Custom Price other than $1 added in the NDIS Support Allocation modal, the Quantity of these Allocations has been adjusted automatically to ensure that the original value for the Support remains unchanged.

For example, a Quantity of 13 has been added for Activity Based Transport NDIS Support Allocation 04_591_0136_6_1 with a Custom Price of $2.40: 

When the latest Price Guide is in use, the Price is now $1. Therefore, the Quantity has been adjusted to reflect the original Quantity multiplied by the original Custom (Full) Price e.g. Quantity 13 x $2.40 = 31.20: 

As mentioned above, the only exception to this is in the case where a Notional Until Price Support Item has been added to a Client's NDIS Direct Funding record and a Custom Price has been configured. In such a case, the Custom Price will be used in the Client's Activities, however, a blue message will be displayed for reference to indicate this is a Notional Unit Price Support and we recommend removing the Custom Price from the associated Funding record to ensure the new Price Limit of $1 is used. 

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2021/22 NDIS Pricing Arrangements and Price Limits - expected in SupportAbility early next week (announcement published on the 2nd of July, 2021)

Our analysis of the NDIS Pricing Arrangements and Price Limits 2021-22 has been completed (as outlined below) and we are expecting to have the  2021/22 NDIS Pricing Arrangements and Price Limits added to SupportAbility v7.11, which is currently expected for release on Monday evening the 5th of July, 2021, OR Tuesday evening the 6th of July, 2021. 

N.B. This will continue to be called the Price Guide in SupportAbility e.g. Price Guide: QLD 2021/22 - July 1st

A planned outage is expected on Monday/Tuesday evening whilst this is being added to SupportAbility, communications will be sent regarding this shortly. 

Many Support Items have an updated price, a few Support Items have been added and removed, along with some name changes. 

There are two key changes to mention in further detail, 'Legacy Supports' and 'Notional Unit Price' Support Items. 

Legacy Supports

The NDIA has added 'Legacy Supports' to the Support Catalogue, on page 8 of version 1 of the  2021/22 NDIS Pricing Arrangements and Price Limits document, the NDIA states that: 

...Providers and participants should not create new service bookings for legacy supports. In general, claims for legacy supports should only continue to be made against a service booking if that service booking was in existence at the time the support was turned into a legacy support.

Legacy supports will be available to Allocate in Activities (where the new Price Guide is in use) and External Invoices (for providers of Plan Management Services), provided the relevant Category or Item/s are available in the Client's NDIS Funding record.  

A blue notification message will be displayed for all Legacy Supports as well as the End Date for these as included in the Support Catalogue. 

Notional Unit Price Supports

Changes have been made to how a number of Support Items are now claimed. Many Support Items that previously did not have a Price Limit have a Unit Price of $1 and are referred to as 'Notional Unit Price' Support Items in the Price Guide and Support Catalogue. 

On page 15 of version 1 of the  2021/22 NDIS Pricing Arrangements and Price Limits documentthe NDIA states that: 

Where a support item does not have a price limit then the provider and participant should agree on the reasonable price for the support...The provider should claim for that item by reference to the “notional unit price” that is set out in the 'NDIS Support Catalogue' or the 'NDIS Assistive Technology, Home Modifications and Consumables Code Guide'.

Example – Claiming for Activity Based Transport The activity based transport support items are not subject to price limits but have a “notional” unit limit of $1.00. If, as in the above example, the non-labour costs of the activity based transport was $21.50 (in this example against the support item 04_590_0125_6_1) then the provider would submit a payment request for 21.5 units at $1.00 a unit for a total cost of $21.50

A blue notification message will be added in SupportAbility, to indicate which Supports have a 'Notional Unit Price'. Given the price of these Supports is $1, and based on the above example, providers are expected to enter the value to be invoiced or claimed in the Quantity field. 

Where a 'Notional Unit Price' Support Item is also required to be divided by the number of participants in the group, the 'Full Price' must now be entered into the Quantity, and when the relevant Portion is selected, the $1 Unit Price will be apportioned by the number of participants, thus resulting in the correct Value. This will ensure the apportioned price does not exceed the $1 until amount and the Value will continue to be calculated correctly.

Given these Support Items previously did not have a Price Limit and the $1 Unit Price is now being introduced, if there are any NDIS Support Allocations in Activities on or after July 1st, 2021 that had a Custom Price other than $1 entered in Activities that have not had the Activity Sign Off complete, or a completed Support Log, the Price will revert to $1, and the Quantity will need to be adjusted to reflect the amount needing to be claimed or invoiced. 

In cases where 'Notional Unit Price' Supports are already Allocated in Activities on or after July 1st, 2021 and have a Custom Price other than $1, the Quantity of these Allocations will be adjusted automatically to ensure that the original value for the Support remains unchanged.

For example, a Quantity of 13 has been added for Activity Based Transport NDIS Support Allocation 04_591_0136_6_1 with Custom Price of $2.40: 

Following the upgrade to SupportAbility v7.11, once the latest Price Guide is in use, the Price will be updated to $1. Therefore, the Quantity will be adjusted to reflect the original Quantity multiplied by the original Custom (Full) Price e.g. Quantity 13 x $2.40 = 31.20: 

IMPORTANT - The 02_051_0108_1_1 Transport Support Item has also been made a  'Notional Unit Price' Support. We are currently assessing the impact of this in SupportAbility given there is a System Preferences option to set the default price for this Support. 

More information regarding how this will be addressed will be announced further soon. 

Analysis summary
  • 470 Support Items have an updated price
  • 3 Support Items have been added

  • 8 Support Items have been removed

  • 98 Notional Unit Price Support Items ($1 Unit Price)
  • 346 Legacy Support Items
  • 12 Support Categories have name changes

  • 103 Support Items have name changes


2021/22 NDIS Pricing Arrangements and Price Limits - under review (1st of July, 2021)

We are aware that the NDIA has published 'Pricing Arrangements and Price Limits 2021-22' on the NDIS website this afternoon. 

The team at SupportAbility are currently in the process of reviewing this information internally and will provide more information shortly.  

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2021/22 NDIS Price Guide - yet to be published (30th of June, 2021)

At this point in time, the new 2021/22 NDIS Price Guide is yet to be published on the NDIS website and the Agency has provided no indication of when they expect to make this available. 

It is important that we alert providers to the implications of this in SupportAbility in the interim.

All Activities delivered on or after July 1st, 2021, will continue to use the 2020/21 Price Guide and pricing until the 2021/22 Price Guide is published and added to SupportAbility. N.B. The only exception to this is where a Client's Price Guide Transition settings are configured not to utilise the latest Price Guide. 

Any Activities delivered on or after July 1st, 2021, that have the Activity Sign Off complete before the new Price Guide is introduced, will utilise the 2020/21 pricing. The pricing in any Signed Off Activities will not be updated when the new Price Guide is introduced.

If your organisation wishes to utilise the 2021/22 pricing for these Activities, we recommend that the Activity Sign Off is not completed yet and is not done so until after the new Price Guide is added to SupportAbility. 

We will continue to provide updates on this page once the new Price Guide is available. 

We recommend providers bookmark this article and review this periodically to keep up-to-date with announcements regarding SupportAbility in relation to the new Price Guide, and all subsequent Price Guide related updates throughout the year 

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