Generating a Direct Invoice Batch

Once the Activity Sign Off has been performed, Direct Invoice Batches can be generated for Client Invoices where the Client is Self Managing their NDIS funding or has a Plan Manager managing their NDIS funding. Direct Invoice Batches can also be created for any 'Billable' charges, such as Activity Costs, or any Non-NDIS Client Invoices (if your organisation is using this functionality). 

Once a Direct Invoice Batch has been generated, an export file containing Invoice data is available to download from the Actions menu for various financial systems e.g. MYOB, Xero etc. and is designed to be imported into your organisation's finance system. Your finance system is then responsible for distributing these Invoices to the relevant parties where required, as well as managing the accounts receivable process. 

The term 'direct' refers to these Client Invoices being for the Activities (Direct Services) that they have participated in with your organisation. 

Invoice Batches for the NDIA can also be generated, however, this is complete following a Bulk Payment Request (BPR) being generated from the 'Edit Direct BPR' page. More on this can be found in the 'Generating an Invoice Batch for the NDIA' section of the  Generating a Direct Bulk Payment Request (BPR) article linked below. 

This article provides detailed information relating to the process of generating a Direct Invoice Batch. 

Audience: Authorised Representatives, Finance Team 


  • All of the required configuration outlined in the Finance & NDIS | Preparation article (linked below) must be completed
    • It is important that your organisation has considered how you would like your Invoice Numbers formatted
  • Activities must have had the 'Activity Sign Off' performed before the associated Client Invoices will be available to generate in an Invoice Batch
  • To generate Invoice Batches, Staff need the 'Edit ALL Client Records' and 'View Financial Information' Staff Account privileges


The following list summarises the content within this article. Click on the links below to take you to the relevant sections:

Generating a Direct Invoice Batch

A Direct Invoice Batch is generated from the Finance menu: 

Select 'Generate Direct Invoice Batch':

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Search for Invoices

Use the Client Activity search criteria to determine the Invoices you wish to include in the Invoice Batch:

The search criteria available to select from are: 

  • Client - 'All Clients' are selected by default, however, this can be narrowed down to an individual as required
  • Invoices For -
    • 'All Invoices' are selected by default
    • This can be narrowed down to 'Client Invoices' only i.e. Client's who are set as the Financial Plan Manager (FPM) in their Funding record or those who are being billed directly for Billable Activity Costs or Non-NDIS Funding: 
    • This can also be filtered to a specific Financial Plan Management Contact i.e. Plan Management organisation's who are set as the Financial Plan Manager (FPM) in the Client's Funding record: 
  • Activity Date - is empty by default, however, the relevant dates you wish to search for may be entered here
  • Services - 'All Services' are selected by default, however, this can be updated to include the relevant Services as required
  • Sites - 'All Sites' are selected by default, however, this can be updated to include the relevant Sites as required
  • Funding - 'All Funding Types' are selected by default, however, this can be updated to include the relevant Funding Types as required

Once the relevant search criteria have been selected, select 'Search for Invoices':

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Select the Invoices to include

Once 'Search for Invoices' is selected, a list of Available Invoices is displayed ready for inclusion in an Invoice Batch: 

The 'Invoices For' column displays the Financial Plan Manager whom the Invoices are being issued to. In this example, we can see that invoices are going to a number of different Financial Plan Managers (FPM's), a Client's billing Contact, the NDIA and a Plan Management Company: 

How are Invoices batched?

Any Activities that the Client has participated in, where the same Funding Source has been used i.e. their NDIS Funding, will be grouped into a single Invoice; provided the Supports are directed to the same Financial Plan Manager (FPM) e.g. Plan Management 'R' Us. 

This means that one invoice may contain multiple Invoice items for the various Activities the Client has participated in during the reporting period.

If the Client has a different Financial Plan Manager (FPM) for part of their plan; provided their NDIS Funding has been configured this way in the Client's Funding tab, SupportAbility will create Invoices for the applicable Supports based on this. 

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Generate Invoice Batch

Select the applicable Invoice/s to include in an Invoice Batch, then select the 'Generate Invoices For Batch' button:

Once 'Generate Invoices For Batch' is selected, a summary of the number of Invoices is displayed, ready to generate: 

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Edit Invoice Batch

Once 'Generate Invoices' is selected, you are redirected to the 'Edit Invoice Batch' page, as the Direct Invoice Batch has been generated. The Edit Invoice Batch page lists the 'Invoice Batch Details' and provides a summary of the 'Invoices' included in the Invoice Batch:

The relevant Invoice Batch is available to downloaded from the Actions menu to export for your organisation's finance system. More on this further below. 

Invoice Batch Details - change Invoice Date

The 'Invoice Batch ID' is displayed here and the 'Invoice Date' may be changed as required:

By default, the Invoice Date is set to the date the Invoice Batch was generated. If a different date is required, this may be updated by selecting the 'Change' button: 

The 'Change Invoice Date' modal is displayed advising that the date for all Invoices in the Invoice Batch will be updated: 

Select the relevant date and select 'Confirm': 


The Invoices section of the Edit Invoice Batch page summarises the following: 

  • Invoice - the Invoice Number is displayed here e.g. INV000073SA, along with a target icon link to a preview of this data
    • N.B. the Invoice Number can be customised for your organisation as required, as outlined in the Finance & NDIS | Preparation article linked below. 
  • Invoice For - Displays the debtor that the Invoice has been issued for. 
    • This may be a Financial Plan Management Contact e.g. Plan Management 'R' Us, the Client, or the Client's Billing Contact depending on how the relevant Funding has been configured
  • Client - a link to the Client record is available here
  • Funding - a link to the Client's Funding record is available here 
    • If this is set to Billable (No Funding), no link is provided as this is not a Funding record
  • Value Excl GST - total value of the Invoice excluding GST
  • GST - total value of the GST component of the Invoice where applicable
  • Value Inc GST - total value of the Invoice including GST

IMPORTANT -  Invoice Preview

Whilst a preview of all Invoices is available via the target icon, it is important to clarify this is for the purpose of previewing the data included in the Invoice only. It is not recommended to print this out from SupportAbility and issue it, as the preview/print functionality has is not been designed for this purpose. 

Invoices are designed to be imported into your organisation's finance system. It is the responsibility of your finance system to format & distribute these Invoices and to manage the accounts receivable process. 

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Exporting a Direct Invoice Batch

Now that the Direct Invoice Batch has been generated, it is ready to be exported for your organisation's finance system. To do so, navigate to the Actions menu found in the top right corner of the screen: 

Select the applicable Invoice Batch for your organisation. 

N.B. If your organisation has had a custom Invoice Batch created, only your organisation will see this as an option available for selection in the Actions menu. The available options listed above are those that all providers can see and utilise.  

If your organisation uses a finance system that an Invoice Batch export is not currently available for, please review the Custom Finance Integration article linked below. 

Invoices for the Client, or their Billing Contact, for Self Managed Clients; or the Plan Management organisation who is managing a Client's NDIS Funding, will need to be issued to the relevant party from your organisation's finance system. The formatting of these Invoices, their distribution, along with the management of payments and reconciliation, will all be handled in your finance system.

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View Direct Invoice Batches

Any Direct Invoice Batches created can be viewed at any time from the Finance menu:

A list of the Direct Invoice Batches that have been generated is displayed, including: 

  • a link to each Invoice Batch
  • the Created Date
  • who it was Created By
  • the Number of Invoices included
  • the Invoice Date
  • a link to the Bulk Payment Request (BPR) if applicable
  • the Value Excl GST
  • the value of the GST component
  • along with the Value Inc GST of the Invoice Batch

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